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Excessive technology use in the post-pandemic context: how work connectivity behavior increases procrastination at work

Siqin Yao (School of Economics and Management, Taiyuan University of Science and Technology, Taiyuan, China)
Jintao Lu (School of Economics and Management, Taiyuan University of Science and Technology, Taiyuan, China)
Hanying Wang (Faculty of Business Administration, Shanxi University of Finance and Economics, Taiyuan, China)
Joel John Wark Montgomery (Kent Business School, University of Kent, Canterbury, UK)
Tomasz Gorny (Faculty of Arts and Humanities, King's College London, London, UK)
Chidiebere Ogbonnaya (Kent Business School, University of Kent, Canterbury, UK)

Information Technology & People

ISSN: 0959-3845

Article publication date: 13 February 2023

Issue publication date: 18 March 2024

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Abstract

Purpose

Using role stress theory, this study examines how work connectivity behavior (WCB) blurs the lines between employees' work and personal lives, thereby encouraging procrastination at work (PAW). The study also investigates the importance of role stress and remote work self-efficacy (RWSE) as mediating and moderating factors, respectively.

Design/methodology/approach

The study examines the direct and indirect relationships between WCB and PAW using hierarchical regression and data from 415 Chinese teleworkers. RWSE is also estimated as a second-stage moderator.

Findings

The findings indicate that WCB has a direct and indirect (via role stress) positive influence on PAW; however, these effects are weaker among employees with higher (vs lower) RWSE.

Practical implications

This study assists managers and organizations in developing more efficient ways of maximizing employee and organizational performance while minimizing the counterproductive behaviors associated with excessive technology use.

Originality/value

By investigating the links between WCB and PAW in the post-pandemic context, this study adds a new perspective on how excessive technology use for work and non-work purposes can be counterproductive.

Keywords

Acknowledgements

This work was supported by the Program for the Philosophy and Social Sciences Key Research Base of Higher Education Institutions of Shanxi (PSRB) under Grant (No. W20210011); Program for the Innovative Talents of Higher Education Institutions of Shanxi (PTIT) under Grant (No. 20191043); Youth Project of China's National Social Science Foundation (No. 19CGL023); Project for the Youth Foundation of Humanity and Social Science of Ministry of Education (No. 18YJC630175) and the teaching reform project of Taiyuan University of Science and Technology (No. 202074).

Citation

Yao, S., Lu, J., Wang, H., Montgomery, J.J.W., Gorny, T. and Ogbonnaya, C. (2024), "Excessive technology use in the post-pandemic context: how work connectivity behavior increases procrastination at work", Information Technology & People, Vol. 37 No. 2, pp. 583-604. https://doi.org/10.1108/ITP-08-2022-0573

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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