Information Technology & People
Issue(s) available: 137 – From Volume: 6 Issue: 1, to Volume: 36 Issue: 8
How TalkTalk did the walk-walk: strategic reputational repair in a cyber-attack
Derrick Boakye, David Sarpong, Dirk Meissner, George OfosuCyber-attacks that generate technical disruptions in organisational operations and damage the reputation of organisations have become all too common in the contemporary…
Looking for accommodations? What motivates consumer information search behavior on Instagram, Facebook groups and personal profiles on social networking sites
Ofrit Kol, Sabina LissitsaThis paper aims to examine the association between the perceived values of information (economic, hedonic, functional, psychological) and the actual use of social…
How users cognitively appraise and emotionally experience the metaverse: focusing on social virtual reality
Ayoung SuhDespite the increasing interest in the metaverse—immersive three-dimensional virtual worlds wherein personalized avatars interact with one another—little is known about…
How do we elicit more user feedback in the social Q&A community? A consideration of the expertise-required question
Mi Zhou, Bo Meng, Weiguo FanThe current study aims to investigate the factors that impact the feedback received on answers to questions in social Q&A communities and whether the expertise-required…
How sales promotion influences consumers’ physical exercise and purchase behaviors: evidence from mobile exercise app data
Seongsoo Jang, Hwang Kim, Vithala R. RaoFirms can benefit from designing sales promotion based on the analysis of consumers' physical exercise and purchase data. This study aims to study mobile exercise app…
The effects of cognitive dissonance and self-efficacy on short video discontinuous usage intention
Ting Chen, Xia Li, Yaoqing DuanThe discontinuous usage behavior of short video social media presents an ongoing challenge to platform development. The purpose of this study is to investigate the…
Work engagement of online car-hailing drivers: the effects of platforms' algorithmic management
Weimo Li, Yaobin Lu, Peng Hu, Sumeet GuptaAlgorithms are widely used to manage various activities in the gig economy. Online car-hailing platforms, such as Uber and Lyft, are exemplary embodiments of such…
Tacit knowledge sharing in information systems development projects: social interdependence and regulatory focus perspectives
Shin-Yuan Hung, Jacob Chia-An Tsai, Kuanchin Chen, Charlie Chen, Ting-Ting YehThe purpose of this study is to examine tacit knowledge sharing within information systems development (ISD) projects by exploring the combination of social…
Credibility of Youtube product reviews and customers' product return intention: a product fit uncertainty perspective
Aditya Nugroho, Wei-Tsong WangThis research aims to examine the factors that influence customers' product return intentions and proposes that YouTube product reviews can mitigate customers' desire to…
Transitions in daily search tactics: during the cross-app interaction search process
Jing Chen, Hongli Chen, Yingyun LiCross-app interactive search has become the new normal, but the characteristics of their tactic transitions are still unclear. This study investigated the transitions of…
Working in a bubble: techno-isolation as an emerging techno-stressor in teleworkers
Agata Mirowska, Tuba BakiciThe purpose of this study is to investigate existing and emerging technology-driven stressors using the transactional model of stress and coping (TMSC).
Examining the effects of disinformation and trust on social media users' COVID-19 vaccine decision-making
Zulma Valedon Westney, Inkyoung Hur, Ling Wang, Junping SunDisinformation on social media is a serious issue. This study examines the effects of disinformation on COVID-19 vaccination decision-making to understand how social media…
Examination the effects of organizational innovation and knowledge management strategy in information technology companies in R&D departments on service quality and product innovation
Fatma Sonmez Cakir, Ozan Kalaycioglu, Zafer AdiguzelThe purpose of the article is to examine the concepts of knowledge management strategies, innovation and service quality in information technology companies that have…
Social interaction and the successful exit of cultural and creative crowdfunding projects: evidence from the Modian platform
Lin Jia, Ying Zhang, Chen LinSocial interaction in comment sections has become a key factor for backers' decision making in crowdfunding platforms. However, current research on the two-way social…
Can augmented reality (AR) applications enhance students’ experiences? Gratifications, engagement and learning styles
M. Claudia tom Dieck, Eleanor Cranmer, Alexandre Prim, David BamfordThe use of augmented reality (AR) and experiential learning go hand in hand. Although AR learning opportunities have been well discussed, there is limited empirical…
Does value co-creation matter? Assessing consumer responses in the sharing economy
Waqar Nadeem, Jari SaloThe sharing economy has evolved as a result of the diffusion of information and communication technology and facilitates collaborative consumption and production otherwise…
Establishing ties or strengthening friendships? Students' use of online social networks in intercultural friendship development
Baohua Yu, Yick Wah LeungThis study was conducted to achieve the following objectives: (1) determine the differences and reasons for using outgroup OSNs by gender, age and student groups (Mainland…
Understanding social media discontinuance behavior in China: a perspective of social cognitive theory
Chunmei Gan, Hongxiu Li, Yong LiuTo understand the mechanisms underlying social media discontinuance behavior, this study explores factors affecting social media discontinuance behavior from the…
Depressive mood and compulsive social media usage: the mediating roles of contingent self-esteem and social interaction fears
Fayaz Ali, Muhammd Zubair Tauni, Muhammad Ashfaq, Qingyu Zhang, Tanveer AhsanGiven the limited literature on depression as a contributing factor to compulsive social media use, the present research examines the role of perceived depressive mood…
Explaining technology migration against the change in terms of use: an fsQCA approach
Laila Dahabiyeh, Ali Farooq, Farhan Ahmad, Yousra JavedDuring the past few years, social media has faced the challenge of maintaining its user base. Reports show that the social media giants such as Facebook and Twitter…
The role of capabilities in digital service development and delivery: the case of start-up organisations
Gongtao Zhang, M.N. RavishankarDigital technologies create myriad innovation opportunities and have inspired the establishment of many new start-ups in recent years. Despite the growing knowledge on…
Stickiness formation among mobile apps of different social levels: multigroup analysis using the cognitive–affective–conative framework
Xingchen Zhou, Pei-Luen Patrick Rau, Zhuoni JieThis study aims to reveal how mobile app stickiness is formed and how the stickiness formation process differs for apps of different social levels.
Achieving software development agility: different roles of team, methodological and process factors
Shekhar Rathor, Weidong Xia, Dinesh BatraAgile principles have been widely used in software development team practice since the creation of the Agile Manifesto. Studies have examined variables related to agile…
How to make users fall in love with a mobile application: A moderated-mediation analysis of perceived value and (brand) love
Lili ZhengThe study aims to examine the indirect relationships via application (app) brand self-relevance emotions and self-relevance that underlie the relationships between…
Joint drivers of different shades of green IT/IS practices: a strategic cognition perspective
Adela Chen, Nicholas RobertsPractitioners and academics are starting to recognize the benefits of green IT/IS practices. Despite these benefits, this study aims to know more regarding the factors…
Exploring the ineffectiveness of gamification health management: a U-shaped relationship between competition and technological exhaustion
Dan Li, Hualong Yang, Zhibin HuGamification design is considered an effective way of changing users' health behavior and improving their health management performance. Even though numerous studies have…
Helping middle-aged and elderly short-video creators attract followers: a mixed-methods study on Douyin users
Changyu Wang, Jin Yan, Lijing Huang, Ningyue CaoDrawing on information foraging theory and the SERVQUAL model, this study built a research model to investigate the roles of middle-aged and elderly short-video creators'…
Abusive supervision and cyberloafing: an investigation based on Stressor-Emotion-CWB theory
Arindam Bhattacharjee, Anita SarkarCyberloafing is an organization-directed counterproductive work behavior (CWB). One stream of literature deems cyberloafing to be bad for organizations and their…
Understanding people's intention to use facial recognition services: the roles of network externality and privacy cynicism
Tu Lyu, Yulin Guo, Hao ChenBased on the cognition–affect–conation pattern, this study explores the factors that affect the intention to use facial recognition services (FRS). The study adopts the…
Sociomaterial influence on social media: exploring sexualised practices of influencers on Instagram
Hélène Bussy-Socrate, Karina SokolovaRelying on social influence and sociomateriality theories, this research provides new insights about the social and material drivers relating to the sexualisation of…
Excessive technology use in the post-pandemic context: how work connectivity behavior increases procrastination at work
Siqin Yao, Jintao Lu, Hanying Wang, Joel John Wark Montgomery, Tomasz Gorny, Chidiebere OgbonnayaUsing role stress theory, this study examines how work connectivity behavior (WCB) blurs the lines between employees' work and personal lives, thereby encouraging…
Information confusion as a driver of consumer switching intention on social commerce platforms: a multi-method quantitative approach
Jianming Wang, Tan Vo-Thanh, Yi-Hung Liu, Thac Dang-Van, Ninh NguyenOn the basis of the approach-avoidance motivation theory, this study aims to examine the role of information confusion in influencing consumer switching intention among…
The future of platforms, big data and new forms of capital accumulation
Bhabani Shankar Nayak, Nigel WaltonThe paper argues that the classical Marxist theory of capitalist accumulation is inadequate to understand new forms of capitalism and their accumulation processes…
The problematic use of smartphones in public: the development and validation of a measure of smartphone “zombie” behaviour
Andrew Pressey, David Houghton, Dogá IstanbulluogluWe have witnessed an evolution in the use of smartphones in recent years. We have been aware for some time of the potentially deleterious impact of smartphones on users'…
Understanding civil servants' intentions to open data: factors influencing behavior to disclose data
Fernando Kleiman, Sylvia J.T. Jansen, Sebastiaan Meijer, Marijn JanssenThe opening of government data is high on the policy agenda of governments worldwide. However, data release faces barriers due to limited support of civil servants…
Students' adoption of AI-based teacher-bots (T-bots) for learning in higher education
Rajasshrie Pillai, Brijesh Sivathanu, Bhimaraya Metri, Neeraj KaushikThe purpose of this paper is to investigate students' adoption intention (ADI) and actual usage (ATU) of artificial intelligence (AI)-based teacher bots (T-bots) for…
Setting goal difficulty in monetary incentives to physicians: evidence from an online health knowledge-sharing platform
Yuanyuan Dang, Shanshan Guo, Haochen Song, Yi LiPrior studies on the impact of incentives on physicians’ online participation mainly focused on different incentives while ignoring the difficulty of setting monetary…
Local social network structure and promotion effectiveness in social commerce
Huasi Xu, Yidi Liu, Bingqing Song, Xueyan Yin, Xin LiDrawing on social network and information diffusion theories, the authors study the impact of the structural characteristics of a seller’s local social network on her…
Exploring satisfaction with social networking sites through the lens of fan page visiting: uncertainty reduction and general systems theory perspective
Soo Il Shin, Dianne Hall, Kyung Young Lee, Sumin HanThe purpose of the current study is to examine a social network site (SNS) users' overall satisfaction with SNS use in conjunction with their fan page visiting activities…
Digging deeper into responsibility: an investigation of responses to online help-request marketing campaigns in social networking groups
Zhongtao HuThere is a growing trend among online merchants to conduct help-request marketing campaigns (HMCs), which refers to a kind of marketing campaign that leverages…
The greening of IT use: the impact of environmental concerns on the use of internet systems
Frank Goethals, Jennifer L. ZiegelmayerInternet use has a high environmental footprint that is often overlooked by end users. This paper contributes to limiting the negative environmental footprint of…
I do not want to be perfect: investigating generation Z students' personal brands on social media for job seeking
Nguyen M Trang, Brad McKenna, Wenjie Cai, Alastair Maclean MorrisonThis research aims to explore generation (Gen) Z's personal branding on social media when job seeking.
Pandemic sociomaterial bricolage: how vulnerable communities used social media to tackle the COVID-19 crisis
Fernando Pinto, Marie Anne Macadar, Gabriela Viale PereiraThis research was conducted to understand how vulnerable communities used social media (SM) tools to face the impacts of the COVID-19 pandemic. Affected by the lack of…
Exploring the impact of digital work on work–life balance and job performance: a technology affordance perspective
Sophia Xiaoxia Duan, Hepu Deng, Santoso WibowoDigital technologies have been transforming the traditional workplace and reshaping how work is designed, performed and managed in organizations. This makes understanding…
Effects of social media empowerment on COVID-19 preventive behaviors in China
Jiandong Lu, Xiaolei Wang, Liguo Fei, Guo Chen, Yuqiang FengDuring the coronavirus disease 2019 (COVID-19) pandemic, ubiquitous social media has become a primary channel for information dissemination, social interactions and…
Adoption of artificial intelligence (AI) based employee experience (EEX) chatbots
Rajasshrie Pillai, Yamini Ghanghorkar, Brijesh Sivathanu, Raed Algharabat, Nripendra P. RanaAI-based chatbots are revamping employee communication in organizations. This paper examines the adoption of AI-based employee experience chatbots by employees.
Impacts of normative and hedonic motivations on continuous knowledge contribution in virtual community: the moderating effect of past contribution experience
Lingfeng Dong, Jinghui (Jove) Hou, Liqiang Huang, Yuan Liu, Jie ZhangThis paper aims to explore the effects of normative and hedonic motivations on continuous knowledge contribution, and how past contribution experience moderates the…
The influence of membership fluidity on the coevolution of the social and knowledge systems in online knowledge communities
Jiangnan Qiu, Wenjing Gu, Zhongming Ma, Yue You, Chengjie Cai, Meihui ZhangIn the extant research on online knowledge communities (OKCs), little attention has been paid to the influence of membership fluidity on the coevolution of the social and…
Mobile health community loyalty development process in China: an empirical study from information seeking perspective
Xuejie Yang, Dongxiao Gu, Honglei Li, Changyong Liang, Hemant K. Jain, Peipei LiThis study aims to investigate the process of developing loyalty in the Chinese mobile health community from the information seeking perspective.
Caged, helpless but not bored: consumption values derived from over-the-top platforms during pandemic
Shalini Talwar, Puneet Kaur, Sushant Kumar, Michel Laroche, Amandeep DhirThe use of over-the-top (OTT) platforms grew substantially after the declaration of the COVID-19 pandemic in 2020. With the pandemic receding, there is a concern that…
The effects of digital nativity on nonvolitional routine and innovative usage
Patricia Martins, Winnie Ng Picoto, France BélangerThis study explores the differences between digital immigrants (DIs) and digital natives (DNs) in the continuance of routine and innovative information system use.
Evaluating the potential impact of online assessment on students' academic performance
Ellis L.C. Osabutey, P.K. Senyo, Bernard F. BempongWith the outbreak of the COVID-19 pandemic, online assessment has become the dominant mode of examination in higher education institutions. However, there are…
Assessing factors influencing consumers' non-adoption intention: exploring the dark sides of mobile payment
Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. RanaThe new ways to complete financial transactions have been developed by setting up mobile payment (m-payment) platforms and such platforms to access banking in the…
Can the Ebola experience in West Africa help to combat the COVID-19 pandemic? Testing the critical incident management systems model in the COVID-19 context
Glory George-Ufot, JiuChang Wei, Oyinkansola Christiana Kevin-Israel, Mona Salim, Muhideen Sayibu, Halima Habuba Mohamed, Lincoln Jisuvei SunguThis study explored whether the critical incident management systems (CIMS) model can predict the EMS performance in the COVID-19 context. Past research has established…
Impact of product customization level on consumer's word-of-mouth behaviors and contents: a field study
Xiaolun Wang, Xiaofeng Yu, Fan Feng, Peijian SongCustomization, a marketing strategy through providing personalized products, might be a new solution to motivate consumer feedbacks in electronic commerce (e-commerce…
Online flight booking: digital nudging to decrease aviation-related carbon emissions
Christian Meske, Ireti Amojo, Christoph MüllerOnline flight booking websites compare airfares, convenience and other consumer relevant attributes. Environmental concerns are typically not addressed, even though…
How do remote workers perform during COVID-19 lockdowns? Examining professional isolation, cynicism and psychological hardiness
Xinying Yu, Yuwen LiuWith the spread of COVID-19, governments have initiated lockdown procedures and forced organizations to switch to remote working. Employees working remotely in isolated…
Exploring smart retailing: anthropomorphism in voice shopping of smart speaker
Yu-Teng Jacky Jang, Anne Yenching Liu, Wen-Yu KeThe purpose of this paper is to investigate the effects of anthropomorphism and identify factors related to adopting voice shopping on smart speakers.
Health IT in our daily life: impact of mobile phone use on the emotions and compliance of diabetes patients
Xue Zhang, Yezheng Liu, Xin Li, Jianshan SunLeveraging information technology (IT) to improve the treatment and support of patients is a widely studied topic in healthcare. For chronic diseases, such as diabetes…
COVID-19 information seeking behavior versus value perception among U.S. ethnic/racial minorities: differences and vaccination implications
Hyehyun Kim, Sylvia Chan-Olmsted, Huan ChenThis study explores information behavior and perception and vaccination among America's three largest ethnic minorities, Hispanic, Black/African American and Asian, in…
The impact of comment history disclosure on online comment posting behaviors
Jong Min Kim, Jeongsoo Han, Shiyu JiangThis study aimed to empirically examine the effectiveness of disclosing user comment history without disclosing personal identity as a nudge policy to refrain users from…
Do expressions of sadness, anxiety and fear have different impacts on attracting donations? Evidence from a Chinese online charitable crowdfunding platform
Ruichen Ge, Sha Zhang, Hong ZhaoExtant research shows mixed results on the impact of expressed negative emotions on donations in online charitable crowdfunding. This study solves the puzzle by examining…
Contribution to team and community in crowdsourcing contests: a qualitative investigation
Hanieh Javadi Khasraghi, Isaac Vaghefi, Rudy HirschheimThe research study intends to gain a better understanding of members' behaviors in the context of crowdsourcing contests. The authors examined the key factors that can…
Harmony in intelligent hybrid teams: the influence of the intellectual ability of artificial intelligence on human members’ reactions
Aihui Chen, Mengqi Xiang, Mingyu Wang, Yaobin LuThe purpose of this paper was to investigate the relationships among the intellectual ability of artificial intelligence (AI), cognitive emotional processes and the…
The impact of virtual interaction on consumers' pro-environmental behaviors: the mediating role of platform intimacy and love for nature
Xuebing Dong, Yaping Chang, Junyun Liao, Xiancheng Hao, Xiaoyu YuCompanies are increasingly designing pro-environmental games to motivate users to implement pro-environmental behaviors (PEBs). However, how different types of virtual…
The influences of expressive and instrumental social ties in social commerce: integrating dyadic views from buyers and sellers
Xixi Li, Zhijie Li, Qian Wang, Xunhua GuoEntrepreneurs and individual sellers heavily leverage their social ties embedded in social media, expressive or instrumental, to penetrate the market and achieve business…
How do different stakeholder groups within an open source software project influence the project's development: a case study of OpenSimulator
Paul Di Gangi, Robin Teigland, Zeynep YetisThis research investigates how the value creation interests and activities of different stakeholder groups within one open source software (OSS) project influence the…
A feminist-affordance lens: examining the power outcomes of the actualization of smartphone affordances
Randa Salamoun, Charlotte M. Karam, Crystel AbdallahThe authors explore the entanglement of smartphone technology and power in this paper. This paper explores the following question: In what ways does the actualization of…
What keeps me engaging? A study of consumers' continuous social media brand engagement practices
Kofi Osei-Frimpong, Brigid A. Appiah Otoo, Graeme McLean, Nazrul Islam, Lebene Richmond SogaThis study examines some pertinent individual-level factors and consequences of consumers' continuous social media brand engagement (SMBE) practices. Further, this study…
Establishing trust in the sharing economy: an analysis of organizational, systems and interpersonal level trust
Andrea Calabro, Tahir M. Nisar, Mariateresa Torchia, Hsiao-Ting TsengIn this study, the authors examine how organizational-, systems- and interpersonal-level trust may be required for a smooth functioning of the firms in the sharing economy…
Do ethics drive value co-creation behavior in online health communities?
Muhammad Salman Latif, Jian-Jun Wang, Mohsin ShahzadOnline health communities (OHCs) have been recognized as emerging platforms on the Internet used for health purposes. Despite its emergence, developing a successful OHC is…
The effects of digital platform expectations, information schema congruity and behavioural factors on mobility as a service (MaaS) adoption
Alemayehu Molla, Sophia Xiaoxia Duan, Hepu Deng, Richard TayMobility as a service (MaaS) is a new model of bundling personal transport options from multiple providers to provide frictionless service. The model integrates…
Exploring the consequence of information communication technology-enabled work during non-working hours: a stress perspective
George Yui-Lam Wong, Ron Chi-Wai Kwok, Shanshan Zhang, Gabriel Chun-Hei Lai, Yanyan Li, Jessica Choi-Fung CheungThis study aims to examine the impact of information communication technology-enabled work during non-working hours (ICT-enabled WNWHs), as a source of stress, on employee…
Elementary and secondary school students' perceptions toward the use of e-learning under the COVID-19 pandemic: a mixed-methods study
Kaifei Xu, Xin Bao, Lu LuThe lockdown of schools to control the spread of Coronavirus Disease 2019 (COVID-19) has adversely affected elementary and secondary school students in China. However…
Smartphone use and knowledge gap hypothesis: the relationship between mobile news consumption, discussion network heterogeneity, and political knowledge
Yonghwan Kim, Hsuan-Ting ChenThe purpose of this study is to examine the knowledge gap hypothesis in the context of smartphone use for news to understand whether mobile news consumption could bridge…
Homogenous or heterogeneous? Demand effect of reviewer similarity in online video website
Jun Yang, Demei Kong, Hongjun HuangNowadays, online platforms which provide products or services try to implement their homegrown communities to facilitate users' social interactions. Reviewers' activities…
Work-related use of information and communication technologies after-hours (W_ICTs) and employee innovation behavior: a dual-path model
Weiwei Huo, Xinyi Xu, Xianmiao Li, Julan Xie, Le SunThe current study aims to identify work-related use of information and communication technologies after-hours (W_ICTs) from passive and active perspectives and examine…
Explaining individual job performance in work from home (WFH) arrangements
Kjersti Berg Danilova, Andreas Ulfsten, Tom Roar Eikebrokk, Jon Iden, Trond Vegard Johannessen, Daniel JohansonThis study investigates which factors are conducive to individual job performance in large-scale work from home (WFH) arrangements that rely on the current generation of…
Work from home issues due to COVID-19 lockdown in Indian higher education sector and its impact on employee productivity
Anuradha Nayak, Akanksha Dubey, Mrinalini PandeyThis study focuses on work from home (WFH) issues faced by faculty members of higher education institutes in India during the coronavirus infection (COVID-19) pandemic…
Establishing the typology and the underlying structure of rumor-combating behaviors: a multidimensional scaling approach
You Wu, Xiao-Liang Shen, Yongqiang SunSocial media rumor combating is a global concern in academia and industry. Existing studies lack a clear definition and overall conceptual framework of users'…
Is Guanxi critical to the job burnout of ITP and IS/IT users in Chinese society?
Christina Ling-hsing Chang, Sheng WuThe speedy development of information technology (IT) is indeed a significant issue to support the enterprises to spread their products and services to their customers…
Submitting tentative solutions for platform feedback in crowdsourcing contests: breaking network closure with boundary spanning for team performance
Hanieh Javadi Khasraghi, Xuan Wang, Jun Sun, Bahar Javadi KhasraghiTo obtain optimal deliverables, more and more crowdsourcing platforms allow contest teams to submit tentative solutions and update scores/rankings on public leaderboards…
Work-from-home (WFH) during COVID-19 pandemic – A netnographic investigation using Twitter data
Zahra Daneshfar, Aswathy Asokan-Ajitha, Piyush Sharma, Ashish MalikThis paper aims to create a better understanding of the challenges posed by work from home (WFH) during the ongoing COVID-19 pandemic, to investigate the public sentiment…
Virtual meetings and wellbeing: insights from the COVID-19 pandemic
Willem Standaert, Sophie Thunus, Frédéric SchoenaersThe purpose of this paper is to examine the relationship between virtual meeting participation and wellbeing. Based on the conservation of resources theory, we hypothesize…
Severity assessment and the early warning mechanism of public events based on the comparison of microblogging characteristics
Miaomiao Chen, Lu An, Gang Li, Chuanming YuThe purpose of the study is to evaluate the severity of public events in real time from the perspective of social media and to construct the early warning mechanism of…
A framework for assessing trust in e-government services under uncertain environment
Masoud Shayganmehr, Anil Kumar, Jose Arturo Garza-Reyes, Edmundas Kazimieras ZavadskasIn this study, a novel framework was proposed to assess the trust in e-government (e-Gov) services under an uncertain environment. The proposed framework was applied in…
Substance use and sentiment and topical tendencies: a study using social media conversations of youth experiencing homelessness
Tianjie Deng, Anamika Barman-Adhikari, Young Jin Lee, Rinku Dewri, Kimberly BenderThis study investigates associations between Facebook (FB) conversations and self-reports of substance use among youth experiencing homelessness (YEH). YEH engage in high…
Mind the queue: understanding challenges of introducing e-government policies for entrepreneurs during Covid-19 in a Latin American country
Allan Discua Cruz, Jose Mario Reyes Hernandez, Carlos Roberto Arias ArévaloThis study aims to focus on understanding the tensions experienced by government officials in introducing electronic government (e-government) policies to support…
Migration and financial transactions: factors influencing mobile remittance service usage in the pandemic
Wei-Lun Chang, Vladlena BensonIn the global migration crisis COVID 19 had devastating consequences. Workers were confined to their locations due to travel restrictions and working from home became…
Examining the predictors of university students' engagement, fear of missing out and Internet addiction in online environments
Ümmühan Avcı, Ayşe KulaRecently, online learning and online environments have become even more important. Students' engagement, fear of missing out and Internet addiction are seen as…
Understanding customer satisfaction of augmented reality in retail: a human value orientation and consumption value perspective
Weisha Wang, Dongmei Cao, Nisreen AmeenWhile customer perceived augmented reality (AR) values have generally enhanced customer experience, AR value would be appreciated the most by a consumer segment that…
Individual Information Technology (IT) creativity: a conceptual and operational definition
Colleen Carraher Wolverton, Tracey Rizzuto, Jason B. Thatcher, Wynne ChinAn organization’s competitive advantage can be strengthened if they are able to identify highly creative individuals. In fact, organizational success in the 21st century…
The impact of social presence and facilitation factors on online consumers' impulse buying in live shopping – celebrity endorsement as a moderating factor
Lifu Li, Kyeong Kang, Anqi Zhao, Yafei FengAlthough prior studies have studied the relationship between online consumers' attitudes and buying behaviour, the research focussing on online consumers' impulse buying…
Would you share that? How the intensity of violent and sexual humor, gender and audience diversity affect sharing intentions for online advertisements
Richard Freeman, Ben Marder, Matthew Gorton, Rob AngellThe purpose of this study is to understand the effect of increasing the intensity of sexual or violent content on consumer responses to online video advertisements, with a…
Connecting perceived effectiveness of app evolution to app engagement: a technology identity perspective
Yi Liu, Xinlin Tang, Peigong Li, Xuan WangThis paper extends the current literature on app engagement to identify dynamic factors that affect app engagement and the value-creation pathway that connect these…
The use of social media for a better world: roles of social experience, empathy and personal impulsiveness in charitable crowdfunding
Boying Li, Fangfang Hou, Zhengzhi Guan, Alain Yee Loong ChongCharitable crowdfunding features are embedded in social media platforms to encourage pro-social behaviors. Although such new practice allows practitioners to leverage the…
Promoting collaborative learning in virtual worlds: the power of “we”
Yang-Jun Li, Christy M.K. Cheung, Xiao-Liang Shen, Matthew K.O. LeeAs digital spaces for team collaboration, virtual worlds bring considerable verisimilitude to technology-mediated social interaction and change the process of traditional…
The role of blogs in restoring the self-integrity of women victims of intimate partner sexual violence
Carolina Yukari Veludo Watanabe, Eduardo Henrique Diniz, Eusebio ScornavaccaThis paper aims to identify the role of blogs in helping women victims of intimate partner sexual violence to restore their self-integrity.
Facilitating or inhibiting? The role of enterprise social media use in job performance
Yufan Shang, Yan Pan, Malika RichardsOrganizations use enterprise social media (ESM) platforms to operate, function, and develop. However, the effectiveness of the use of ESM is inconclusive. This study aims…
Predictions on usefulness and popularity of online reviews: evidence from mobile phones for older adults
Minghuan Shou, Xueqi Bao, Jie YuOnline reviews are regarded as a source of information for decision-making because of the abundance and ready availability of information. Whereas, the sheer volume of…
Consumer data vulnerability, peer privacy concerns and continued usage intention of sharing accommodation platforms: the moderating roles of perceived benefits
Tingting Liu, Wenqian Li, Xingping JiaThis study aims to explore the relationships between consumer data vulnerability, peer privacy concerns and consumers' continued usage intention of sharing accommodation…
Supporting participatory innovation during the COVID-19 pandemic: a comparative study of enterprise social media use
Kaveh Abhari, Michael Pesavento, David WilliamsThe need for accelerating innovation is exacerbated as organizations struggle to either adapt or perish in this unforgiving condition due to the COVID-19 disruption. To…
Perceptions of users and non-users of an early contact tracing mobile application to fight COVID-19 spread: a value-based empirical investigation
Mihail Cocosila, Glen Farrelly, Houda TrabelsiThe purpose of this study is to describe a comparative study of the perceptions of users and non-users of an early contact tracing application helping to prevent the…
The influence of remote work communication satisfaction and CSR association on employee alienation and job satisfaction: a moderated-mediation study
Shiva Kakkar, Samvet Kuril, Swati Singh, Surajit Saha, Anurag DugarScholars and practitioners have raised concerns that mandatory remote work can lead to feelings of isolation and alienation in employees. Therefore, this study aims to…
Difficulties experienced by managers in the coordination of teams working from home: an exploratory study considering the COVID-19 pandemic
Edilson Alves Rodrigues, Izabela Simon Rampasso, Milena Pavan Serafim, Walter Leal Filho, Rosley AnholonThis research aims to analyse difficulties experienced by Brazilian managers in coordinating teams working from home during the coronavirus disease (2019) COVID-19 pandemic.
Digital working during the COVID-19 pandemic: how task–technology fit improves work performance and lessens feelings of loneliness
Simen Nordbø Abelsen, Svenn-Helge Vatne, Patrick Mikalef, Jyoti ChoudrieThis study aims to investigate the relationship between information and communication technologies (ICTs) use and work performance during the coronavirus disease 2019…
Identification of research trends in emerging technologies implementation on public services using text mining analysis
Manuel Pedro Rodríguez Bolívar, Laura Alcaide MuñozThis study aims to conduct performance and clustering analyses with the help of Digital Government Reference Library (DGRL) v16.6 database examining the role of emerging…
Impact of COVID-19 awareness and technological anxiety on “mandatory telework”: a Danish case study
Vibhav Singh, Surabhi VermaThe uncontrolled spread of COVID-19 has forced employees to use telework technologies and platforms to perform different tasks, that is, “mandatory telework”. COVID-19 is…
Quality of smart-work support service, perceived value and intention to continue smart-work: empirical evidence from Korea
Sang Soo KimSmart-work has been attracting more attention since the COVID-19 outbreak hit the world in 2020. Smart-working practices do not always run smoothly despite the necessary…
Privacy-preserving AI-enabled video surveillance for social distancing: responsible design and deployment for public spaces
Nehemia Sugianto, Dian Tjondronegoro, Rosemary Stockdale, Elizabeth Irenne YuwonoThe paper proposes a privacy-preserving artificial intelligence-enabled video surveillance technology to monitor social distancing in public spaces.
What citizens experience and how omni-channel could help–insights from a building permit case
Birgit Schenk, Mateusz Dolata, Christiane Schwabe, Gerhard SchwabeBy increasing the digitalization of commercial services citizens' expect more from public services. First of all, this study will strive to identify which problems…
Remote working and employee engagement: a qualitative study of British workers during the pandemic
Toyin Ajibade Adisa, Chidiebere Ogbonnaya, Olatunji David AdekoyaThrough the lens of Conservation of Resources (COR) theory, this study explores how remote working inhibits employee engagement. The authors offer a fresh perspective on…
A deep-learning-based image forgery detection framework for controlling the spread of misinformation
Ambica Ghai, Pradeep Kumar, Samrat GuptaWeb users rely heavily on online content make decisions without assessing the veracity of the content. The online content comprising text, image, video or audio may be…
Understanding digitally enabled complex networks: a plural granulation based hybrid community detection approach
Samrat Gupta, Swanand DeodharCommunities representing groups of agents with similar interests or functions are one of the essential features of complex networks. Finding communities in real-world…
Collaboration technology affordances from virtual collaboration in the time of COVID-19 and post-pandemic strategies
Alanah MitchellThis paper aims to explore key collaboration technology affordances from virtual collaboration and remote work during the time of COVID-19. The purpose of this exploration…
The role of patient engagement in patient-centric health information exchange (HIE) initiatives: an empirical study in the United States
Pouyan Esmaeilzadeh, Spurthy Dharanikota, Tala MirzaeiPatient-centric exchanges, a major type of Health Information Exchange (HIE), empower patients to aggregate and manage their health information. This exchange model helps…
A flash in the pan or a permanent change? The growth of homeworking during the pandemic and its effect on employee productivity in the UK
Alan Felstead, Darja ReuschkeThis paper has three aims: Firstly, it puts the pandemic-induced surge in homeworking into context by charting trends in homeworking in the UK since the early 1980s…
How does business analytics contribute to organisational performance and business value? A resource-based view
Sheshadri Chatterjee, Nripendra P. Rana, Yogesh K. DwivediThe purpose of this article is to identify how the organisations are able to improve their business value through acquisition of business analytics capabilities and by…
Well-being and working from home during COVID-19
Sonia Schifano, Andrew E. Clark, Samuel Greiff, Claus Vögele, Conchita D'AmbrosioThe authors track the well-being of individuals across five European countries during the course of the coronavirus disease 2019 (COVID-19) pandemic and relate their…
Making sense of business analytics in project selection and prioritisation: insights from the start-up trenches
Efpraxia D. Zamani, Anastasia Griva, Konstantina Spanaki, Paidi O'Raghallaigh, David SammonThe study aims to provide insights in the sensemaking process and the use of business analytics (BA) for project selection and prioritisation in start-up settings. A major…
ISSN:
0959-3845Renamed from:
Office Technology and PeopleOnline date, start – end:
1992Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Prof Edgar Whitley
- Prof Kevin Crowston
- Prof Yulin Fang
- Prof Jyoti Choudrie
Further Information
