Information Technology & People
Issue(s) available: 130 – From Volume: 6 Issue: 1, to Volume: 35 Issue: 8
Submitting tentative solutions for platform feedback in crowdsourcing contests: breaking network closure with boundary spanning for team performance
Hanieh Javadi Khasraghi, Xuan Wang, Jun Sun, Bahar Javadi KhasraghiTo obtain optimal deliverables, more and more crowdsourcing platforms allow contest teams to submit tentative solutions and update scores/rankings on public leaderboards…
Managing client–consultant relationships to derive benefits from ERP projects
Ransome Epie Bawack, Jean Robert Kala KamdjougEnterprise resource planning (ERP) consultants have the expertise required to understand the specific contextual needs of an ERP client, implement tailored business…
Impact of a physician's prosocial behavior on the patient's choice: an empirical investigation in online health community
Jian-Jun Wang, Huiyuan Liu, Xiaocong Cui, Jiao Ye, Haozhe ChenThe purpose of this paper is to explore the influence of a physician’s prosocial behavior on a patient's choices in the online health community (OHC) context. Moreover…
How omnichannel integration promotes customer word-of-mouth behaviors: the mediating roles of perceived personal preference fit and perceived social relatedness
Yang Li, Ran Tan, Xiang GongThis study aims to investigate the psychological mediating mechanisms through which omnichannel integration affects customer word-of-mouth (WOM) behaviors in omnichannel retailing.
Understanding customer satisfaction of augmented reality in retail: a human value orientation and consumption value perspective
Weisha Wang, Dongmei Cao, Nisreen AmeenWhile customer perceived augmented reality (AR) values have generally enhanced customer experience, AR value would be appreciated the most by a consumer segment that…
Consumer data vulnerability, peer privacy concerns and continued usage intention of sharing accommodation platforms: the moderating roles of perceived benefits
Tingting Liu, Wenqian Li, Xingping JiaThis study aims to explore the relationships between consumer data vulnerability, peer privacy concerns and consumers' continued usage intention of sharing accommodation…
Why cyberloafing can be socially learned in the workplace: the role of employees' perceived certainty of formal and informal sanctions
Jinnan Wu, Mengmeng Song, Pablo Zoghbi-Manrique-de-Lara, Hemin Jiang, Shanshan Guo, Wenpei ZhangThis study investigated why employees' cyberloafing behavior is affected by their coworkers' cyberloafing behavior. By integrating social learning theory and deterrence…
Explaining individual job performance in work from home (WFH) arrangements
Kjersti Berg Danilova, Andreas Ulfsten, Tom Roar Eikebrokk, Jon Iden, Trond Vegard Johannessen, Daniel JohansonThis study investigates which factors are conducive to individual job performance in large-scale work from home (WFH) arrangements that rely on the current generation of…
Patient distrust toward doctors in online health communities: integrating distrust construct model and social-technical systems theory
Jiaxin Xue, Zhaohua Deng, Tailai Wu, Zhuo ChenThis article aims to explore the factors influencing patients' distrust toward doctors in online health community.
Categorizing and relating implementation challenges for realizing blockchain applications in government
Sunil Luthra, Marijn Janssen, Nripendra P. Rana, Gunjan Yadav, Yogesh K. DwivediBlockchain technology (BCT) can be used for a wide variety of applications across domains and can bring many benefits. BCT-based applications can be beneficial for the…
Exploring digital natives' mobile addiction syndrome in Taiwan: psychological issues and beyond
Wenshin ChenThis study seeks to explore digital natives' mobile usage behaviors and, in turn, develop an analytic framework that helps articulate the underlying components of mobile…
Time is of the essence: a systematic literature review of temporality in information systems development research
Mairead O'Connor, Kieran Conboy, Denis DennehyThe purpose of this paper is to identify, classify and analyse temporality in information systems development (ISD) literature.
Social free sampling: engaging consumer through product trial reports
Junyun Liao, Jiawen Chen, Fei JinRecent years have witnessed the popularity of social free sampling (SFS). That is, firms on social commerce platforms (e.g. Amazon Vine and Pconline Try) offer free sample…
The role of leadership skills in the adoption of business intelligence and analytics by SMEs
Mak Wee, Helana Scheepers, Xuemei TianA key finding in the extant literature on adopting information systems has been the importance of management support and a champion. Further research has indicated that…
Innovating beyond firm boundaries: resource deployment control in open source software development
Mario SchaarschmidtIn times of open and distributed innovation, many innovation activities that are important for firms' products and services take place beyond the boundaries of the firm…
Nudge with interface designs of online product review systems – Effects of online product review system designs on purchase behavior
Lianzhuang Qu, Patrick Y. K. ChauAlthough considerable evidence shows that online product reviews (OPRs) can greatly affect consumers, how interface designs of OPR systems (i.e. websites where consumers…
Online listening responses and e-learning performance
Zhao Du, Fang Wang, Shan Wang, Xiao XiaoThis research investigates the impact of learners' non-substantive responses in online course forums, referred to as online listening responses, on e-learning performance…
Exploring the effects of different achievement goals on contributor participation in crowdsourcing
Philip Tin Yun Lee, Richard Wing Cheung Lui, Michael Chau, Bosco Hing Yan TsinThis study examines how contributors with different achievement goals participate under the influence of two common motivators/demotivators on crowdsourcing platforms…
Supporting participatory innovation during the COVID-19 pandemic: a comparative study of enterprise social media use
Kaveh Abhari, Michael Pesavento, David WilliamsThe need for accelerating innovation is exacerbated as organizations struggle to either adapt or perish in this unforgiving condition due to the COVID-19 disruption. To…
Work from home issues due to COVID-19 lockdown in Indian higher education sector and its impact on employee productivity
Anuradha Nayak, Akanksha Dubey, Mrinalini PandeyThis study focuses on work from home (WFH) issues faced by faculty members of higher education institutes in India during the coronavirus infection (COVID-19) pandemic…
Business analysts' contributions to the dynamic capabilities of agile software development teams
Mandlakazi Ndlela, Maureen TannerLiterature reveals ongoing debates around the role of business analysts in agile software development (ASD) teams. This can be attributed, in part, to a knowledge gap…
Work-from-home (WFH) during COVID-19 pandemic – A netnographic investigation using Twitter data
Zahra Daneshfar, Aswathy Asokan-Ajitha, Piyush Sharma, Ashish MalikThis paper aims to create a better understanding of the challenges posed by work from home (WFH) during the ongoing COVID-19 pandemic, to investigate the public sentiment…
Consumer information technology use in the post-pandemic workplace: a post-acceptance adaptation perspective
Pengzhen Yin, Chuang Wang, Liang LiangPersonally owned mobile information and communication technologies (MICT) have been widely and routinely used for work purposes in the post-pandemic workplace. Drawing on…
A binding tie: why do customers stick to omnichannel retailers?
Sheng-Wei Lin, Eugenia Y. Huang, Kai-Teng ChengThis study employed the commitment–trust theory in social psychology and relationship marketing to explore female customers' perception of channel integration quality in…
Examining the influence of occupational characteristics, gender and work-life balance on IT professionals' occupational satisfaction and occupational commitment
Diana K. Young, Alexander J. McLeod, Darrell CarpenterIn response to the tech skills gap, this research paper aims to examine the influence of occupational characteristics, gender and work-life balance on IT professionals'…
The influence of remote work communication satisfaction and CSR association on employee alienation and job satisfaction: a moderated-mediation study
Shiva Kakkar, Samvet Kuril, Swati Singh, Surajit Saha, Anurag DugarScholars and practitioners have raised concerns that mandatory remote work can lead to feelings of isolation and alienation in employees. Therefore, this study aims to…
Expert-centric design inspection of branded apps: a close look at marketing and interface design features
Zhenzhen Zhao, Zhao HuangAlthough brands have developed mobile applications (apps) to offer consumers new experiences, low app usage numbers indicate the need to develop a systematic, practical…
Investigating the effect of service feedback and physician popularity on physician demand in the virtual healthcare environment
Adnan Muhammad Shah, Wazir Muhammad, KangYoon LeeThis study examines how service feedback and physician popularity affect physician demand in the context of virtual healthcare environment. Based on the signaling theory…
Impact of COVID-19 awareness and technological anxiety on “mandatory telework”: a Danish case study
Vibhav Singh, Surabhi VermaThe uncontrolled spread of COVID-19 has forced employees to use telework technologies and platforms to perform different tasks, that is, “mandatory telework”. COVID-19 is…
Deterrence and defiance as responses to copyright enforcement policies of digital content: appraisal tendency perspective
Dario MiocevicToday, digital piracy remains a growing challenge for legislators and businesses operating in the entertainment industry. For these reasons, policymakers place significant…
Would you mind sharing your story? A narrative exploration of incivility experiences in the Information Technology workplace
G. Prabhu, Vijyendra Pandey, Sundaramoorthy Jeyavel, Rajgopal GreeshmaUnfortunately, workplace incivility (WI) within the information technology (IT) sector has hardly been covered in extant literature. Therefore, through narratives, this…
What social factors influence learners' continuous intention in online learning? A social presence perspective
Qian Guo, Qingfeng Zeng, Lanlan ZhangThe perception of an inferior learning experience is the main challenge for online learning, which leads to higher dropout rates in online courses. The purpose of this…
Assessing challenges to the mobile wallet usage in India: an interpretive structural modelling approach
Nripendra P. Rana, Sunil Luthra, H. Raghav RaoMobile-based payment is increasing exponentially but in the developing country like India, consumers’ perception is highly positive in daily cash transaction. The purpose…
Regulating professional identities in the epoch of social media: exploring the process of identity creation for IT workers in India
Aparna Gonibeed, Syed Imran SaqibThe paper aims to explore the process of identity regulation and identity creation on social media for employees in the IT sector of India and how this process is…
Citizen behaviors, enterprise social media and firm performance
Olivier Caya, Elaine MosconiThe goal of this study is twofold: first, it seeks to investigate how enterprise social media (ESM) usage contributes to firm performance, especially through operational…
VR tourism experiences and tourist behavior intention in COVID-19: an experience economy and mood management perspective
Wilson K.S. Leung, Man Kit Chang, Man Lai Cheung, Si ShiVirtual reality (VR) technology is a potential tool for tourism marketers to maintain the attractiveness of their destinations and recover from the COVID-19 pandemic…
Conflicting social influences regarding controversial information systems: the case of online dating
Qi Chen, Ofir Turel, Yufei YuanControversial information systems (IS) represent a unique context in which certain members of a user's social circle may endorse the use of a system while others object to…
The role of emotional attachment in IPA continuance intention: an emotional attachment model
Md Rasel Al Mamun, Victor R. Prybutok, Daniel A. Peak, Russell Torres, Robert J. PavurThis study aims to examine the relationship between emotional attachment (EA) and intelligent personal assistant (IPA) continuance intention. While existing theories…
Investigating the drivers of wearable technology adoption for healthcare in South America
Constanza Bianchi, Sven Tuzovic, Volker G. KuppelwieserThis empirical study examines the drivers of consumer intention to adopt wearable technology for healthcare in a South American country. Specifically, it proposes and…
A deeper understanding of switching intention and the perceptions of non-subscribers
Ling Long TsaiMost previous studies on new technologies and services have concentrated on their acceptance, seldom exploring in depth why users may choose not to accept technology or…
Integrating online and offline channels for online customer loyalty: the moderating role of retailer credibility
Tianyi Ma, Xia Wu, Yang LiUnderstanding customer behavior from the perspective of channel integration has become a major stream of research in multi-channel retailing literature. Yet, despite…
Psychophysiological responses to mobile reading: evidence from frontal EEG signals under a distracting reading environment and different text genres
Yiran Li, Liyi Zhang, Wen-Lung Shiau, Liyang Xu, Qihua LiuReading represents a basic way by which humans understand the world and acquire knowledge; it is also central to learning and communicating. However, with the rapid…
Hope, tolerance and empathy: employees' emotions when using an AI-enabled chatbot in a digitalised workplace
Lorentsa Gkinko, Amany ElbannaInformation Systems research on emotions in relation to using technology largely holds essentialist assumptions about emotions, focuses on negative emotions and treats…
The mobile technological era: insights into the consequences of constant connectivity of personal devices by knowledge workers
Melina Seedoyal Doargajudhur, Zuberia HosanooAs employees’ adoption of Bring Your Own Device (BYOD) has increased, so has research interest into the impact of BYOD on human resources outcomes. The present study aims…
Social-technical network effects in open source software communities: understanding the impacts of dependency networks on project success
Jiang Wu, Xiao Huang, Bin WangTo better understand the success of an open source software (OSS) project, this study aims to examine the role of social dependency networks (i.e. social and technical…
Perceptions of users and non-users of an early contact tracing mobile application to fight COVID-19 spread: a value-based empirical investigation
Mihail Cocosila, Glen Farrelly, Houda TrabelsiThe purpose of this study is to describe a comparative study of the perceptions of users and non-users of an early contact tracing application helping to prevent the…
Self-disclosure, social support and postpartum depressive mood in online social networks: a social penetration theory perspective
Xueqin Lei, Hong Wu, Zhaohua Deng, Qing YeThe purpose of this research is to investigate how postpartum mothers conduct self-disclosure on social media may obtain social support and therefore improve their depressive mood.
Difficulties experienced by managers in the coordination of teams working from home: an exploratory study considering the COVID-19 pandemic
Edilson Alves Rodrigues, Izabela Simon Rampasso, Milena Pavan Serafim, Walter Leal Filho, Rosley AnholonThis research aims to analyse difficulties experienced by Brazilian managers in coordinating teams working from home during the coronavirus disease (2019) COVID-19 pandemic.
Understanding sustained participation in crowdsourcing platforms: the role of autonomy, temporal value, and hedonic value
Wei Wu, Qianwen Yang, Xiang Gong, Robert M. DavisonCrowdsourcing platforms have emerged as an innovative way to generate ideas and solving problems. However, promoting sustained participation among crowdworkers is an…
Identification of research trends in emerging technologies implementation on public services using text mining analysis
Manuel Pedro Rodríguez Bolívar, Laura Alcaide MuñozThis study aims to conduct performance and clustering analyses with the help of Digital Government Reference Library (DGRL) v16.6 database examining the role of emerging…
Consumers' willingness to share digital footprints on social media: the role of affective trust
Syed Sardar Muhammad, Bidit Lal Dey, Sharifah Faridah Syed Alwi, Muhammad Mustafa Kamal, Yousra AsaadDespite consumers' widespread use of social media platforms, there is scant research on the underlying factors that influence their willingness to share digital footprints…
Understanding customer's meaningful engagement with AI-powered service robots
Sunyoung Hlee, Jaehyun Park, Hyunsun Park, Chulmo Koo, Younghoon ChangThe purpose of this study is to empirically investigate what aspects of service robot interactions with customers can lead to meaningful outcomes in the view of customers…
Effects of SNS overload and dissatisfaction on job performance and discontinuous usage intention
Sonda Bouattour Fakhfakh, Fatma BouazizThe purpose of this paper is to investigate the effects of social network sites (SNS) overload on individual job performance and discontinuous usage intention.
Wireless information technology competency and transformational leadership in supply chain management: implications for innovative capability
Teck-Yong Eng, Kholoud Mohsen, Lin-Chih WuThe present study conceptualizes and examines the interplay of transformational leadership, ambidexterity and wireless information technology (IT) competency for enhancing…
Mobile money and entrepreneurship in East Africa: the mediating roles of digital savings and access to digital credit
Isaac Koomson, Edward Martey, Prince M. EtwireThis study aims to examine the comparative link between mobile money (MoMo) and entrepreneurship in East Africa. Apart from analysing the data to examine locational…
Casual selling practice: a qualitative study of non-professional sellers' involvement on C2C social commerce platforms
Alexandre Schwob, Ronan de Kervenoael, Valentina Kirova, Tan Vo-ThanhRecent substantial developments of consumer-to-consumer social commerce platforms (C2C-SCPs) emboldened consumers/users to be involved as sellers. Considering C2C social…
Dilemmatic dual-factor determinants of discontinuous intention in cryptocurrency usage
Cheng-Kui Huang, Neil Chueh-An Lee, Wen-Chi ChenCryptocurrency, an important application of blockchain technology, has gradually circulated, and its use has become widespread. While cryptocurrency is growing rapidly…
How short-form video features influence addiction behavior? Empirical research from the opponent process theory perspective
Xiaoxu Tian, Xinhua Bi, Hao ChenConsidering the popularity and addictive attributes of short-form videos, this study aims to determine mechanisms by which short-form video features affect addiction.
Towards an understanding of actual business intelligence technology use: an individual user perspective
Van-Hau TrieuAlthough much is understood about Business Intelligence (BI) technology adoption, less is known about the complementary organisational resources that drive the actual use…
The prevalence of telework under Covid-19 in Canada
Murtaza Haider, Amar Iqbal AnwarThis study investigates the determinants of teleworking before and during COVID-19 in Canada. It explores the extent of telework adoption across industrial sectors, as…
Mobile app users' privacy concerns: different heuristics for privacy assurance statements in the EU and China
Sarah Hudson, Yi LiuAs mobile apps request permissions from users, protecting mobile users' personal information from being unnecessarily collected and misused becomes critical. Privacy…
Determinations of system justification versus psychological reactance consumer behaviours in online taboo markets
Amgad Ali Badewi, Riyad Eid, Ben LakerThis research aims to understand the determinants of consumers' behaviour and motivations to buy taboo items online. Two theoretical lenses, theories of psychological…
Smart cities and quality of life: a quantitative analysis of citizens' support for smart city development
Zhaoyu Chen, Irene Cheng Chu ChanThis study examined a tourism destination, Macao, a fast-progressing smart city under development, vis-à-vis a set of smart city quality of life (SCQOL) domains and…
Gift of fantasy: investigating how fantasy in digital game impacts game brand immersion
Abhigyan Sarkar, Juhi Gahlot SarkarThis research aims to extend brand relationship theory to the domain of online gaming by augmenting the understanding of the role played by fantasy state in digital game…
Be my friend! Cultivating parasocial relationships with social media influencers: findings from PLS-SEM and fsQCA
Eugene Cheng-Xi Aw, Garry Wei-Han Tan, Stephanie Hui-Wen Chuah, Keng-Boon Ooi, Nick HajliThe emergence of social media has brought the influencer marketing landscape to an unprecedented level, where many ordinary people are turning into social media…
Developing responsible consumption behaviours through social media platforms: sustainable brand practices as message cues
Juhi Gahlot Sarkar, Abhigyan Sarkar, S. SreejeshThis study aims to examine the underlying antecedents and psychological mechanisms through which brand's communication of sustainable business practices in social media…
Fear appeal, coping appeal and mobile health technology persuasion: a two-stage scenario-based survey of the elderly
Yongqiang Sun, Yafei Feng, Xiao-Liang Shen, Xitong GuoPrior researches on the adoption of mobile health services (MHS) concentrate on the subjective cognitive appraisals resulting in technology adoption, while ignoring how to…
The “case to theory transformation method” for initiating is theory: the process and an illustration using is integration following mergers and acquisitions
Fred Niederman, Elizabeth White BakerThis to show how critical success factors (CSFs) from practitioner-oriented research can be tested and used to generate new theory.
Investigating the role of technostress, cognitive appraisal and coping strategies on students' learning performance in higher education: a multidimensional transactional theory of stress approach
Shwadhin Sharma, Babita GuptaCOVID-19 has galvanized educational institutions to rapidly adopt technology-enhanced learning (TEL) environment where students are required to use and manage a diverse…
Shaping path of trust: the role of information credibility, social support, information sharing and perceived privacy risk in social commerce
Hsiao-Ting TsengCurrently, the Covid-19 pandemic is changing how consumers shop, encouraging deeper levels and increased reliance on e-commerce systems and social media such as online…
Scale development for analyzing the fit of real and virtual world integration: an example of Pokémon Go
Wen-Lung Shiau, Li-Chun HuangAugmented reality (AR) has become a trend, and the effects of Pokémon Go, the most popular online and mobile game, have been explored in many studies. However, few studies…
Antecedents and outcomes of artificial intelligence adoption and application in the workplace: the socio-technical system theory perspective
Xinying Yu, Shi Xu, Mark AshtonThe use of artificial intelligence (AI) in the workplace is on the rise. To help advance research in this area, the authors synthesise the academic research and develop…
Employee deviance: the impacts of techno-insecurity and moral disengagement
Chao-Min Chiu, Chiew Mei Tan, Jack Shih-Chieh Hsu, Hsiang-Lan ChengEmployees may see technostress, that is, the stress experienced by individuals as a result of the use of Information and Communication Technology (ICT), as a threat to…
Does IT matter for work meaningfulness?: Exploring the mediating role of job crafting
Mengxi Xu, Wei Wang, Carol Xiaojuan Ou, Baoxiang SongThis study aims to investigate how technology characteristics facilitate employees' work meaningfulness through job crafting.
The influence of social Q&A systems on consumers' purchase intention: an empirical study based on Taobao's “Ask Everyone”
Ruiqian Yang, Shizhong Ai, Na Li, Rong Du, Weiguo FanSocial question and answer (Q&A) systems have been rapidly developed on many e-commerce websites. The purpose of this paper is to explore how social Q&A systems influence…
Understanding online information disclosure: examination of data breach victimization experience effect
Emmanuel W. AyaburiThe study aims to empirically understand individuals' tendency to disclose private information online following different forms of data breach (i.e. reversible and…
Uncovering the affective affordances of videoconference technologies
Simeon VidolovThe purpose of this study is to examine the role of videoconferencing technologies for mediating and transforming emotional experiences in virtual context.
A study of knowledge use effectiveness in IS department–A human agency perspective
Tung-Ching Lin, Christina Ling-Hsing Chang, Tsai-Ting TsengInformation technology changes rapidly, and the market trend flow changes even faster. The information systems (IS) department in a technological oriented environment has…
How can leaders alleviate employees' workplace anxiety caused by information overload on enterprise social media? Evidence from Chinese employees
Changyu Wang, Tianyu Yuan, Jiaojiao Feng, Xinya PengThe purpose of this study is to explore the relationship between information overload and employees' workplace anxiety in the context of enterprise social media (ESM).
The multi-dimensional space of the futures of work
Erran Carmel, Steve SawyerThe authors present nine dimensions to provide structure for the many Futures of Work (FoW). This is done to advance a more sociotechnical and nuanced approach to the…
Organizational mindfulness to innovation at an organization in the cork sector
Victor F.A. Barros, Isabel RamosThe purpose of the research described in this paper is to provide empirical evidence pointing to IT artifacts' contribution to organizational mindfulness.
Gender plays different roles? Examining the dark side of ubiquitous connectivity enabled by personal IT ensembles usage
Yingying Hu, Ling Zhao, Sumeet Gupta, Xiuhong HeThe purpose of this paper is twofold: first, to explore the negative consequences of ubiquitous connectivity enabled by personal IT ensembles (PITEs) usage; and second, to…
Individuals' fixed digital mindset, internal HRM alignment and feelings of helplessness in virtual teams
Sut I Wong, Elizabeth Solberg, Laura TraavikThe present study investigates whether individuals having a fixed digital mindset (comprises fundamental beliefs about technological ability and organizational resources…
Quality of smart-work support service, perceived value and intention to continue smart-work: empirical evidence from Korea
Sang Soo KimSmart-work has been attracting more attention since the COVID-19 outbreak hit the world in 2020. Smart-working practices do not always run smoothly despite the necessary…
A policy-level perspective to tackle rural digital inclusion
Sharon Wagg, Boyka SimeonovaThis paper explores how policy-level stakeholders tackle digital inclusion in the context of UK rural communities.
What contributes to online communities' prosperity? Understanding value co-creation in product-experience-shared communities (PESCs) from the view of resource integration
Yu Wang, Mingli Zhang, Yaxin MingThe purpose of this paper is to understand the factors influencing content generation and community initiative in PESCs. Taking advantage of an emerging PESC – Xiaohongshu…
Exploring the synergy between nano-influencers and sports community: behavior mapping through machine learning
Jitendra Yadav, Madhvendra Misra, Nripendra P. Rana, Kuldeep SinghThe paper aims to explore the influence of cybersecurity on the semantic orientation of the sports consumers. Focusing on both sport and esports, this study finds the…
“Is there anybody out there?” Using a telepresence robot to engage in face time at the office
Maral Muratbekova-Touron, Emmanuelle LeonThe purpose of this paper is to study the impact of mobile robotic telepresence systems on face time – which refers to people “seeing and being seen” – and analyse whether…
Young users' social media addiction: causes, consequences and preventions
Hosam Al-Samarraie, Kirfi-Aliyu Bello, Ahmed Ibrahim Alzahrani, Andrew Paul Smith, Chikezie EmeleSocial media addiction has been an ongoing topic of debate for platform developers, well-being and mental health experts. There is a limited understanding of the factors…
Understanding online review behaviors of patients in online health communities: an expectation-disconfirmation perspective
Qin Chen, Jiahua Jin, Xiangbin YanAlthough online health communities (OHCs) and online patient reviews can help to eliminate health information asymmetry and improve patients' health management, how…
Examining students' continuous use of online learning in the post-COVID-19 era: an application of the process virtualization theory
Ayman Alarabiat, Omar Hujran, Delfina Soares, Ali TarhiniThis study investigated the impact of the virtualization requirements of the learning process on students' satisfaction and their intention to continue using online learning.
Remote working and employee engagement: a qualitative study of British workers during the pandemic
Toyin Ajibade Adisa, Chidiebere Ogbonnaya, Olatunji David AdekoyaThrough the lens of Conservation of Resources (COR) theory, this study explores how remote working inhibits employee engagement. The authors offer a fresh perspective on…
Flooded with too many messages? Predictors and consequences of instant messaging fatigue
Juhyung Sun, Sun Kyong LeeDuring the digital media era with an explosion of messages, the prevalence of what is known as “message fatigue” has grown. However, there is a lack of understanding…
An IoT business model for public sector retail oil outlets
Sudip DasThe fuel retailing landscape in India is undergoing a structural shift with the reforms undertaken by the government that would help the private and foreign firms to enter…
Time flies when chatting online: a social structure and social learning model to understand excessive use of mobile instant messaging
Chuang Wang, Jun Zhang, Matthew K.O. LeeWidespread concerns about excessive use of mobile instant messaging (MIM) have inspired research in different disciplines. However, the focus thus far tends to be on…
Examining digital information literacy as a determinant of women's online shopping behavior
Munazza Mahmood, Syeda Hina Batool, Muhammad Rafiq, Muhammad SafdarThe present study aims to examine the current digital information literacy (DIL) skills of female online shoppers in Lahore city of Pakistan. Data were gathered from a…
Assessing the drivers of the regional digital divide and their impact on eGovernment services: evidence from a South American country
Mónica Pazmiño-Sarango, Mijail Naranjo-Zolotov, Frederico Cruz-JesusThe paper explores the main drivers of the regional-level digital divide in Ecuadorian cities and the extent to which the information and communication technology (ICT…
AI-powered learning application use and gratification: an integrative model
Younghoon Chang, Seongyong Lee, Siew Fan Wong, Seon-phil JeongAs the center of the fourth industrial revolution, artificial intelligence (AI) has marked its presence in various disciplines including the education field in the form of…
Attention and behaviour on fashion retail websites: an eye-tracking study
Rosy Boardman, Helen MccormickThe purpose of this paper is to identify attention, cognitive and affective responses towards a fashion retailer's website and the behavioural outcomes when shopping online.
Digital working during the COVID-19 pandemic: how task–technology fit improves work performance and lessens feelings of loneliness
Simen Nordbø Abelsen, Svenn-Helge Vatne, Patrick Mikalef, Jyoti ChoudrieThis study aims to investigate the relationship between information and communication technologies (ICTs) use and work performance during the coronavirus disease 2019…
Understanding host marketing strategies on Airbnb and their impact on listing performance: a text analytics approach
Yeojin Chung, Surendra SarnikarPeer-to-peer (P2P) accommodation sharing has become a significant part of the travel and lodging industry, allowing homeowners to engage in entrepreneurial activity via…
Information disclosure willingness and mobile cloud computing collaboration apps: the impact of security and assurance mechanisms
Hamid Reza Nikkhah, Rajiv SabherwalIn this research, the authors focus on mobile cloud computing (MCC) collaboration apps that are multiplatform and send the users’ data to the cloud. Despite their…
The influence of supervisor proactivity on perceived job demands and job outcomes among information technology subordinates in IT-related service projects
Ying-Lien Lin, Wei-Tsong WangThis study explores how the relationship between supervisor's proactivity, job demands and job outcomes is based on dyadic interpersonal interaction based on the…
Emergent affordances and potential challenges of mobile learning apps: insights from online reviews
Mehran Gholizadeh, Saeed Akhlaghpour, Pedro Isaias, Morteza NamvarThrough a data-driven theory development approach, this study builds on affordance theory and demonstrates how online mobile app reviews can be analyzed to understand the…
Understanding the social media interactivity paradox: the effects of social media interactivity on communication quality, work interruptions and job performance
Xiangyu Liu, Bowen Zheng, Hefu LiuAlthough social media is widely used for organizational communication, studies have begun to show its controversial effects on job performance in the workplace. To…
After-hours work-related technology use and individuals' deviance: the role of other-initiated versus self-initiated interruptions
Junaid Khalid, Qingxiong Derek Weng, Adeel Luqman, Muhammad Imran Rasheed, Maryam HinaThe purpose of this study is to investigate the effect of after-hours work-related technology use on interpersonal, organizational and nonwork deviance through work–family…
The drivers and effects of burnout within an information technology work context: a job demands-resources framework
Sam Zaza, Cynthia Riemenschneider, Deborah J. ArmstrongThe purpose of this empirical study is to explore the drivers and effects of a multidimensional conceptualization of burnout for information technology (IT) personnel…
Digital platforms: customer satisfaction, eWOM and the moderating role of perceived technological innovativeness
José L. Ruiz-Alba, Mohamad Abou-Foul, Alireza Nazarian, Pantea ForoudiThe paper aims to investigate how customer satisfaction can be achieved in the context of digital platform services, its influence on electronic word of mouth (eWOM) and…
Lifting the veil on HRIS adoption: the role of vendors and consultants in the diffusion of HR innovations
Grégory Jemine, Kim GuillaumeThis paper aims to analyze the adoption process of human resource information systems (HRIS) from a supply-side perspective emphasizing the practices of HRIS vendors and…
Exploring sectoral diversity in the timing of organizational blockchain adoption
Cigdem Turhan, Ibrahim AkmanBlockchain is a relatively new technology. Although it has a high potential to influence organizational strategies for adoption into respective operations, it has not been…
Orchestrating value co-creation in online communities as fluid organisations: firm roles and value creation mechanisms
Diah Priharsari, Babak AbedinThe lack of authority of the sponsoring firm in online communities raises questions about how to orchestrate members of an online community in value co-creation. Hence…
Media features and communication control in the digitalized workplace: a study about regulating negative emotional communication
Nan (Tina) WangOne challenge facing the digitalized workplace is communication control, especially emotion regulation in which individuals try to manage their emotional experiences…
Routine dynamics in virtual teams: the role of technological artifacts
Evangelia Baralou, Dionysios D. DionysiouIn this paper, the authors extend their understanding of the internal dynamics of routines in contexts characterized by increased levels of virtuality. In particular, the…
Self-disclosure of social media users in Indonesia: the influence of personal and social media factors
Mona Natasha Siahaan, Putu Wuri Handayani, Fatimah AzzahroIn the context of social media (SM) use, self-disclosure (SD) behaviour meets users' social and emotional needs, but it is also accompanied by risks that can harm users…
Toward dialogue through a holistic measuring framework – the impact of social media on risk communication in the COVID-19
Ruilin Zhu, Yanqing Song, Shuang He, Xuan Hu, Wangsu Hu, Bingsheng LiuDespite the huge potential of social media, its functionality and impact for enhanced risk communication remain unclear. Drawing on dialogic theory by integrating both…
Identifying the development stages of virtual teams – An application of social network analysis
Chun-Nan Lin, Jinsheng RoanThe purpose of this study is to explore some quantitative indicators from the social network analysis, observe the variations of these indicators over time and determine…
Impact of regulatory focus on security technostress and organizational outcomes: the moderating effect of security technostress inhibitors
Inho Hwang, Sanghyun Kim, Carl RebmanOrganizations invest in information security (IS) technology to be more competitive; however, implementing IS measures creates environmental conditions, such as overload…
Privacy-preserving AI-enabled video surveillance for social distancing: responsible design and deployment for public spaces
Nehemia Sugianto, Dian Tjondronegoro, Rosemary Stockdale, Elizabeth Irenne YuwonoThe paper proposes a privacy-preserving artificial intelligence-enabled video surveillance technology to monitor social distancing in public spaces.
What citizens experience and how omni-channel could help–insights from a building permit case
Birgit Schenk, Mateusz Dolata, Christiane Schwabe, Gerhard SchwabeBy increasing the digitalization of commercial services citizens' expect more from public services. First of all, this study will strive to identify which problems…
A deep-learning-based image forgery detection framework for controlling the spread of misinformation
Ambica Ghai, Pradeep Kumar, Samrat GuptaWeb users rely heavily on online content make decisions without assessing the veracity of the content. The online content comprising text, image, video or audio may be…
Understanding digitally enabled complex networks: a plural granulation based hybrid community detection approach
Samrat Gupta, Swanand DeodharCommunities representing groups of agents with similar interests or functions are one of the essential features of complex networks. Finding communities in real-world…
Collaboration technology affordances from virtual collaboration in the time of COVID-19 and post-pandemic strategies
Alanah MitchellThis paper aims to explore key collaboration technology affordances from virtual collaboration and remote work during the time of COVID-19. The purpose of this exploration…
The role of patient engagement in patient-centric health information exchange (HIE) initiatives: an empirical study in the United States
Pouyan Esmaeilzadeh, Spurthy Dharanikota, Tala MirzaeiPatient-centric exchanges, a major type of Health Information Exchange (HIE), empower patients to aggregate and manage their health information. This exchange model helps…
A flash in the pan or a permanent change? The growth of homeworking during the pandemic and its effect on employee productivity in the UK
Alan Felstead, Darja ReuschkeThis paper has three aims: Firstly, it puts the pandemic-induced surge in homeworking into context by charting trends in homeworking in the UK since the early 1980s…
How does business analytics contribute to organisational performance and business value? A resource-based view
Sheshadri Chatterjee, Nripendra P. Rana, Yogesh K. DwivediThe purpose of this article is to identify how the organisations are able to improve their business value through acquisition of business analytics capabilities and by…
Well-being and working from home during COVID-19
Sonia Schifano, Andrew E. Clark, Samuel Greiff, Claus Vögele, Conchita D'AmbrosioThe authors track the well-being of individuals across five European countries during the course of the coronavirus disease 2019 (COVID-19) pandemic and relate their…
Making sense of business analytics in project selection and prioritisation: insights from the start-up trenches
Efpraxia D. Zamani, Anastasia Griva, Konstantina Spanaki, Paidi O'Raghallaigh, David SammonThe study aims to provide insights in the sensemaking process and the use of business analytics (BA) for project selection and prioritisation in start-up settings. A major…
Understanding misinformation and rumors that generated panic buying as a social practice during COVID-19 pandemic: evidence from Twitter, YouTube and focus group interviews
Muhammad Naeem, Wilson OzuemThe purpose of the study is to understand how socially shared misinformation and rumors can enhance the motivation to protect personal interests and enhance social…
ISSN:
0959-3845Renamed from:
Office Technology and PeopleOnline date, start – end:
1992Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Prof Edgar Whitley
- Prof Kevin Crowston
- Prof Yulin Fang
- Prof Jyoti Choudrie
Further Information
