Elevating employees’ psychological responses and task performance through responsible artificial intelligence

Abstract

Purpose

In this study, we investigated the positive and negative effects of stress that is driven by responsible artificial intelligence (RAI) principles on employee job outcomes by adapting the challenge–hindrance stressors model.

Design/methodology/approach

The study design involved empirically validating the proposed model on 299 respondents who use AI for work-related tasks.

Findings

The results revealed several RAI-driven challenge and hindrance stressors related to employees’ positive and negative psychological responses and task performance in a digital workplace. Practitioners could use the RAI characteristics to improve employees’ RAI-driven task performance.

Research limitations/implications

This study contributes to the ongoing discussion on technostress and awareness in the context of RAI in the AI literature. By extending the C-HS model to the RAI context, it complements the context-specific technostress literature by conceptualizing different characteristics of RAI as RAI-driven stressors.

Originality/value

Adoption and use of technologies like RAI are not automatically translated into expected job outcomes. Instead, practitioners and academicians also need to know whether the RAI characteristics actually help employees show positive or negative behavior. Furthermore, relying on the challenge–hindrance stressor (C-HS) model, we try to reveal the beneficial and detrimental effects of different RAI characteristics on employees’ job outcomes.

Citation

Verma, S., Singh, V., Tudoran, A.A. and Bhattacharyya, S.S. (2024), "Elevating employees’ psychological responses and task performance through responsible artificial intelligence", Information Technology & People, Vol. 37 No. 7, pp. 2551-2567. https://doi.org/10.1108/ITP-05-2023-0431