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The use of m-government applications: empirical evidence from the smartest cities of Brazil

Fernanda Francielle de Oliveira Malaquias (Universidade Federal de Uberlândia, Uberlândia, Brazil)
Romes Jorge da Silva Júnior (Universidade Federal de Uberlândia, Uberlândia, Brazil)

Information Technology & People

ISSN: 0959-3845

Article publication date: 12 May 2021

Issue publication date: 29 July 2021

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Abstract

Purpose

This paper aims to investigate the use of m-government applications for public services providing in Brazil. As a secondary objective, the paper aims to analyze the relationship between the use of m-government applications and development.

Design/methodology/approach

To achieve the objective of this research, the 100 smartest cities of Brazil were selected and the mobile apps provided by their local governments were identified. Both qualitative and quantitative methods were adopted, including content analysis technique, chi-square test and regression analysis.

Findings

The results show that mobile apps developed by local governments of Brazilian smart cities include information and public services access, health, education, security, tourism, water supply system, environment, among others. The results also show a positive relationship between apps downloads and development indexes.

Social implications

This paper emphasizes the social side of information technology, showing that it can contribute to the implementation of more inclusive cities that respond to the needs and interests of their citizens.

Originality/value

This paper presents empirical evidences of the potential benefits of m-government technologies for development in an emerging country. Moreover, it highlights how mobile applications developed by local governments may lead to a better quality of life of the population, considering a comprehensive approach of development that involves its economic, social and human dimensions.

Keywords

Citation

de Oliveira Malaquias, F.F. and da Silva Júnior, R.J. (2021), "The use of m-government applications: empirical evidence from the smartest cities of Brazil", Information Technology & People, Vol. 34 No. 4, pp. 1357-1369. https://doi.org/10.1108/ITP-05-2020-0346

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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