Prevention of cybercrimes in smart cities of India: from a citizen’s perspective

Sheshadri Chatterjee (Indian Institute of Technology Delhi, New Delhi, India)
Arpan Kumar Kar (Department of Management Studies, Indian Institute of Technology Delhi, New Delhi, India)
Yogesh K. Dwivedi (School of Business, Swansea University, Swansea, UK)
Hatice Kizgin (School of Management, Swansea University, Swansea, UK)

Information Technology & People

ISSN: 0959-3845

Publication date: 7 October 2019



The purpose of this paper is to identify the factors influencing the citizens of India to prevent cybercrimes in the proposed Smart Cities of India.


A conceptual model has been developed for identifying factors preventing cybercrimes. The conceptual model was validated empirically with a sample size of 315 participants from India. Data were analyzed using structural equation modeling with SPSS and AMOS softwares.


The study reveals that the “awareness of cybercrimes” significantly influences the actual usage of technology to prevent cybercrimes in Smart Cities of India. The study reveals that government initiative (GI) and legal awareness are less influential in spreading of the awareness of cybercrimes (AOC) to the citizens of the proposed smart cities.

Research limitations/implications

The conceptual model utilizes two constructs from the technology adoption model, namely, perceived usefulness and ease of use. The study employs other factors such as social media, word of mouth, GIs, legal awareness and organizations constituting entities spreading awareness from different related literature works. Thereby, a comprehensive theoretical conceptual model has been proposed which helps to identify the factors that may help in preventing cybercrimes.

Practical implications

This study provides an insight to the policy maker to understand several factors influencing the AOC of the citizens of the proposed Smart Cities of India for the prevention of cybercrimes.


There are few existing studies analyzing the effect of AOC to mitigate cybercrimes. Thus, this study offers a novel contribution.



Chatterjee, S., Kar, A., Dwivedi, Y. and Kizgin, H. (2019), "Prevention of cybercrimes in smart cities of India: from a citizen’s perspective", Information Technology & People, Vol. 32 No. 5, pp. 1153-1183.

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