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Understanding perceived risks in mobile payment acceptance

Yongqing Yang (School of Business Administration, Shandong Institute of Business and Technology, Yantai, China)
Yong Liu (University of Hamburg, Hamburg, Germany)
Hongxiu Li (Turku School of Economics, University of Turku, Turku, Finland)
Benhai Yu (Institute of Management Information System, Shandong Institute of Business and Technology, Yantai, China)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 9 March 2015

Abstract

Purpose

The purpose of this paper is to examine and quantify how various uncertainties result in different perceived risk dimensions that hinder mobile payment (m-payment) acceptance.

Design/methodology/approach

An uncertainty-risk-value framework was proposed based on perceived risk theory, prospect theory, and perceived value theory. Structural equation modeling method was used to test the research model.

Findings

Perceived information asymmetry, perceived technology uncertainty, perceived regulatory uncertainty, and perceived service intangibility are confirmed as the main determinants of perceived risk, while perceived performance risk, perceived financial risk, and perceived privacy risk were found to have strong negative effects on perceived value and acceptance intention.

Practical implications

The findings may help businesses and policy makers better understand the sources of perceived risk and help support the development of appropriate strategies to mitigate the risk concerns consumers have regarding m-payment.

Originality/value

Although the hindering effects of perceived risk regarding m-payment acceptance have been confirmed in previous studies, the sources of perceived risk were rarely investigated. By examining the determinants of perceived risk in m-payment acceptance, this paper offers insights into how consumers perceive risks when adopting new innovations. Additionally, it bridges the gap between the antecedents and consequences of perceived risk.

Keywords

Acknowledgements

This research was supported by a grant from the National Natural Science Foundation of China (No. 71301089, No. 71272122, and No. 71471103), and a grant from the National Social Science Foundation of China (No. 13BGL099).

Citation

Yang, Y., Liu, Y., Li, H. and Yu, B. (2015), "Understanding perceived risks in mobile payment acceptance", Industrial Management & Data Systems, Vol. 115 No. 2, pp. 253-269. https://doi.org/10.1108/IMDS-08-2014-0243

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited