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The effects of job demands of enterprise social media on employees' outcomes: a curvilinear mediated model

Shiqi Liu (School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China)
Tao Shen (School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China)
Yuliang Wu (The Blockchain Research Center of China, School of Economic Information Engineering, Southwestern University of Finance and Economics, Chengdu, China) (Emergency Management Institute, Chengdu University, Chengdu, China)
Yang Chen (School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China)
Yifan Li (School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China)
Yumeng Tang (School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China)
Lu Lu (School of Business Administration, Faculty of Business Administration, Southwestern University of Finance and Economics, Chengdu, China)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 18 October 2022

Issue publication date: 27 February 2023

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Abstract

Purpose

Extant research has paid considerable attention to the effects of enterprise social media (ESM) on employees' work attitudes and outcomes, yet the authors know little about the influence of job demands arising from the implementation of ESM. Drawing on resource allocation theory, the purpose of this study is to unravel how ESM-related job demands influence employee outcomes.

Design/methodology/approach

This study conducts a two-wave time-lagged survey of 223 employees from 53 teams in 14 financial service firms in China to test the conceptual model.

Findings

The findings of this paper indicate that ESM-related job demands have indirect effects on employee outcomes (i.e. job satisfaction and work–family conflict), and emotional exhaustion plays an intermediary role in these relationships. Specifically, ESM-related job demands have a U-shaped effect on emotional exhaustion.

Originality/value

This study combines job demands with ESM research and clarifies the mechanism behind how ESM-related job demands at different intensity affect employee outcomes from a new perspective. Moreover, this study’s findings suggest several beneficial courses of action for managers to take advantage of ESM.

Keywords

Acknowledgements

Funding: This work was supported by the Ministry of Education in China (Research Project of Humanities and Social Sciences; Award Number: 21YJA630007).

Citation

Liu, S., Shen, T., Wu, Y., Chen, Y., Li, Y., Tang, Y. and Lu, L. (2023), "The effects of job demands of enterprise social media on employees' outcomes: a curvilinear mediated model", Industrial Management & Data Systems, Vol. 123 No. 2, pp. 409-433. https://doi.org/10.1108/IMDS-05-2021-0310

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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