To read this content please select one of the options below:

Environmental performance of servitized manufacturing firms: the (mis)alignment between servitization strategies and inter-organizational information technology capabilities

Minghua Zhang (School of Management, University of Science and Technology of China, Hefei, China)
Meng Chen (Research Center for Smarter Supply Chain, Business School, Soochow University, Suzhou, China)
Mengru Zhang (School of Management, University of Science and Technology of China, Hefei, China)
Hefu Liu (International Institute of Finance, School of Management, University of Science and Technology of China, Hefei, China)

Industrial Management & Data Systems

ISSN: 0263-5577

Article publication date: 6 December 2022

63

Abstract

Purpose

This study investigates the different effects of the (mis)alignment between servitization strategies (i.e. product-oriented and customer-oriented services) and inter-organizational information technology (IT) capabilities (i.e. IT reconfiguration and integration) concerning the environmental performance of servitized manufacturing firms.

Design/methodology/approach

Using hierarchical regression analysis, this study examines the theoretical model based on multi-respondent survey data from 1,149 senior managers of 383 manufacturers in China.

Findings

Product-oriented services have a non-significant effect on environmental performance, whereas customer-oriented services exert a significantly positive effect. The alignment between product-oriented services and IT reconfiguration, and that between customer-oriented services and IT integration, improve environmental performance. In contrast, the misalignment between product-oriented services and IT integration, and that between customer-oriented services and IT reconfiguration, hurt environmental performance.

Originality/value

This study elucidates the different effects of the (mis)alignment between servitization strategies and inter-organizational IT capabilities on environmental performance. It also resolves the inconsistency regarding the implications of servitization on environmental performance.

Keywords

Acknowledgements

Funding: This study is funded by grants from the National Key R&D Program of China (2018YFB1601401) and the National Natural Science Foundation of China (72001155 and 71971202).

Citation

Zhang, M., Chen, M., Zhang, M. and Liu, H. (2022), "Environmental performance of servitized manufacturing firms: the (mis)alignment between servitization strategies and inter-organizational information technology capabilities", Industrial Management & Data Systems, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IMDS-04-2022-0226

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

Related articles