Self-efficacy, trust, and perceived benefits in the co-creation of value by consumers
International Journal of Retail & Distribution Management
ISSN: 0959-0552
Article publication date: 15 November 2017
Issue publication date: 22 November 2017
Abstract
Purpose
The purpose of this paper is to understand in the ways, in which, trust and other perceived benefits, both in the relationship with the company and with other consumers, as well as the perception of self-efficacy, actually influence the co-creation of value by consumers.
Design/methodology/approach
A model involving all these constructs was tested. The study consists of a quantitative approach based on a sample of 362 consumers with diverse age and education profiles that have been using services such as a hairdresser/barber service or mobile or internet telecommunications service. The data were processed by recourse to partial least squares-based structural equation modelling and SmartPLS software.
Findings
The results demonstrate that the most significant and relevant factors of influence over consumer co-creation activities are, in descending order of significance, the individual resources of consumers reflected in the perception of self-efficacy, the benefits perceived in relationships with others and trust in the company.
Originality/value
This study serves as a contribution towards the better understanding of the factors that may influence the level of co-creation activities ongoing in services. Its contributions reside on the inclusion of variables that influence consumer co-creation activities derived simultaneously from the company and other consumers. This research also contributes by proposing and testing relationships quantitatively not tested by previous studies.
Keywords
Acknowledgements
This research was supported by Portuguese Science Foundation through NECE – Núcleo de Investigação em Ciências Empresariais (Programa de Financiamento Plurianual das Unidades de I&D da FCT – Fundação para a Ciência e Tecnologia, Ministério da Ciência, Tecnologia e Ensino Superior/Portugal – UID/GES/04630/2013) and Brazilian National Council for Scientific and Technological Development (CNPq/Brazil – 303669/2015-2).
Citation
Alves, H. and Wagner Mainardes, E. (2017), "Self-efficacy, trust, and perceived benefits in the co-creation of value by consumers", International Journal of Retail & Distribution Management, Vol. 45 No. 11, pp. 1159-1180. https://doi.org/10.1108/IJRDM-05-2016-0071
Publisher
:Emerald Publishing Limited
Copyright © 2017, Emerald Publishing Limited