TQM model based on Deming prize for schools
International Journal of Quality and Service Sciences
ISSN: 1756-669X
Article publication date: 18 July 2022
Issue publication date: 25 October 2022
Abstract
Purpose
This paper aims to develop a total quality management (TQM) model based on the Deming prize criteria extracted from the Deming Prize. The proposed model is aligned with the school education context and deployed with the goal of achieving school excellence.
Design/methodology/approach
The model is developed based on a literature review in which key concepts for formulating the criteria and sub-criteria were identified. A qualitative research approach is applied to validate the model’s effectiveness. Interviews and feedback from an international school in Japan which adopted the model are used to determine its impact.
Findings
The model emphasises the achievement of school objectives (A) by implementing TQM activities (B) and assessing their impact (C). Its implementation offers enhanced organisational ability and the achievement of society-oriented school objectives. The findings show that the model gives clarity to TQM application and offers benefits for schools’ future sustainability.
Originality/value
This research proposes the adoption of a TQM model for educational institutions based on Deming criteria. Based on a comparison with prescriptive models such as Malcolm Baldrige National Quality Award and ISO 9001, this study shows how the developed model ensures organisational ability in current practice and future growth towards school excellence. Through the formulation of society-oriented school objectives and their linkage with results, it enables schools to create a balanced recognition of important stakeholders and gain consensus in realising the school’s objectives.
Keywords
Acknowledgements
The authors sincerely thank the Global Indian International School for their cooperation in this case study. The authors also acknowledge financial support from the Keio Leading-Edge Laboratory of Science and Technology (KLL PhD Program Research Grant). The authors also sincerely thank the reviewers for their valuable comments.
Citation
Alauddin, N. and Yamada, S. (2022), "TQM model based on Deming prize for schools", International Journal of Quality and Service Sciences, Vol. 14 No. 4, pp. 635-651. https://doi.org/10.1108/IJQSS-09-2021-0131
Publisher
:Emerald Publishing Limited
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