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The management index: simplifying business excellence for management teams?

Kristen M. Snyder (Department of Quality Management, Mid Sweden University, Östersund, Sweden)
Henrik Eriksson (Department of Technology Management and Economics, Division of Quality Sciences, Chalmers University of Technology, Gothenburg, Sweden)
Hendry Raharjo (Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg, Sweden)

International Journal of Quality and Service Sciences

ISSN: 1756-669X

Article publication date: 14 October 2020

Issue publication date: 15 December 2020

364

Abstract

Purpose

The purpose of this paper is to present findings from a qualitative research study that was designed to examine the application of the management index (MI) to support effectiveness among management teams. Specifically, the research was twofold: to examine the usefulness of the MI as a tool to enhance effectiveness in management teams; and to identify conditions necessary for successful use of the MI.

Design/methodology/approach

A three-year multi-site qualitative case study was conducted with five medium- to large-scale organizations, from public and private sectors, to apply and examine the use of the MI. Data were collected from participants during a series of workshops designed to examine the ways in which the tool was used to enhance effectiveness in management teams, and conditions that were determined supportive or a hinder to using the tool.

Findings

Findings from the qualitative data demonstrate four primary uses of the in which the MI: pulse reader, navigation, systematic dialog, management team development. It is, however, not clear yet if the use of the MI contributes to improvement in efficiency and effectiveness. The degree of maturity within the organization and teams, as defined by open and transparent communication and clarity of purpose of direction, appear to be key factors for how well teams benefit from the MI. Furthermore, the tool appears to benefit from longer term usage rather than quick-fix usage, although this claim has yet to be validated by further investigations.

Practical implications

The MI was developed by Swedish Institute of Quality to provide a simpler performance measurement tool for management teams to support quality improvement processes in organizations in Sweden. The MI was developed to provide management teams with access to vital information that could serve as the basis for prioritizing areas of needed improvement, while reducing time and complexity associated with traditional business excellence models.

Originality/value

This study contributes to an ongoing dialogue about how to support quality management through the use of performance measurement tools. In particular, the study supports the need to develop understanding about the importance of dialogue and process combined with the use of measures to achieve results.

Keywords

Acknowledgements

This study was funded by the Swedish Quality Management Academy. www.sqma.se/

Citation

Snyder, K.M., Eriksson, H. and Raharjo, H. (2020), "The management index: simplifying business excellence for management teams?", International Journal of Quality and Service Sciences, Vol. 12 No. 4, pp. 505-520. https://doi.org/10.1108/IJQSS-05-2020-0069

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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