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Comprehensive quality assessment of Czech higher education institutions

Jaroslav Nenadál (Department of Quality Management, VSB-Technical University of Ostrava, Ostrava, Czech Republic)

International Journal of Quality and Service Sciences

ISSN: 1756-669X

Article publication date: 15 June 2015




The paper aims to sum up the principal and original set of information related to the special project covered by Czech Ministry of Education, Youth and Sports, which was oriented to quality assurance and assessment at Czech higher education institutions. It brings main results and lessons learned from comprehensive quality assessment methodology pilot testing.


Brainstorming conferences, seminars, comparative analysis, interviews, design review and validation were used by the expert team to develop and to test the comprehensive quality assessment methodology.


The EFQM Excellence Model is the most comprehensive tool for quality assurance and quality assessment. It is pragmatic and practical, but it is necessary to adapt this model for effective use at Czech higher education institutions as a set of assessment criteria. The comprehensive quality assessment approach does not only examine what universities and other higher schools have achieved in the past (through lagging indicators), but it also includes assessment of their potential for the future through the so-called leading indicators.

Research limitations/implications

The pilot testing of designed methodology of comprehensive quality assessment was performed within 12 Czech higher education institutions, but the lessons learned have common validity for any Czech higher education institution.


The proposed methodology of comprehensive quality assessment is a quite new approach from the point of Czech higher education institutions view. It offers new and efficient tool for next higher schools and universities development.



This paper was prepared with support of special project IPN No. CZ.1.07/4.1.00/22.0001 “Providing and evaluating quality in the system of tertiary education”.


Nenadál, J. (2015), "Comprehensive quality assessment of Czech higher education institutions", International Journal of Quality and Service Sciences, Vol. 7 No. 2/3, pp. 138-151.



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