Team learning capability – an instrument for innovation ambidexterity?

Abstract

Purpose

The aim of this paper is to develop the concept of team learning capability in professional service firms. Thereafter, to examine the effect of team learning capability on innovation ambidexterity. The aspects of exploitive and explorative knowledge creation in teams and its impact on incremental and radical service innovation are in focus.

Design/methodology/approach

Structural equation modelling was applied to establish reliability and validity and measure the size of relationships. Evidence is drawn upon an empirical sample of 210 consultants in the professional service industry.

Findings

The findings support the concept of team learning capability and reveal that team learning capability consists of relationship learning in teams, trusting team climate and employee commitment. The results indicate a strong positive relationship between team learning capability and innovation ambidexterity in professional service firms.

Originality/value

This study is the first to offer an empirical-based and contextualized framework for team learning capabilities and a valid measure.

Citation

Batt-Rawden, V.H., Lien, G. and Slåtten, T. (2019), "Team learning capability – an instrument for innovation ambidexterity?", International Journal of Quality and Service Sciences, Vol. 11 No. 4, pp. 473-486. https://doi.org/10.1108/IJQSS-02-2019-0026