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Transformative interaction capability: the mediating role between quality of work life and teamwork performance

Ika Nurul Qamari (Department of Management, Universitas Muhammadiyah Yogyakarta, Yogyakarta, Indonesia)
Augusty Tae Ferdinand (Department of Management, Diponegoro University, Semarang, Indonesia)
Christantius Dwiatmadja (Department of Management, Satya Wacana Christian University, Salatiga, Indonesia)
Ahyar Yuniawan (Department of Management, Diponegoro University, Semarang, Indonesia)

International Journal of Quality and Service Sciences

ISSN: 1756-669X

Article publication date: 4 May 2020

Issue publication date: 12 June 2020

733

Abstract

Purpose

This paper aims to present a conceptual model of transformative interaction capability (TIC) to fill the research gap between the quality of work–life (QWL) and teamwork performance (TP). Statistical testing in the study used four variables, namely, QWL, TIC, team resilience (TR) and TP.

Design/methodology/approach

A conceptual model was developed and empirically tested through a survey. The 240 respondents in this study were made of supervisors, managers, directors and strategic staffs who were a part of new product development teams in service business companies. Note that there were banking, printing, publishing, training, financial institutions, outsourcing, projects and event organizing companies involved in this research. These companies were based in the Special Region of Yogyakarta and Province of Central Java Indonesia.

Findings

The research adapted the time interaction performance (TIP) theory, a theory of groups. It revealed that TIC was inserted in the research model. It was to mediate the influence of QWL on TP. Furthermore, the Sobel test results showed that TIC was a mediator of QWL and TP and was pertinent in improving TP.

Research limitations/implications

The three limitations of this study are as follows: first, the survey was conducted only in the service business industry in the Special Region of Yogyakarta and Province of Central Java, Indonesia; second, as this study focuses on TIC as the main mediator, it does not consider variables from other theories such as dominant logic service theory and social exchange theory; third, this research survey only captures the perception of the team.

Practical implications

From a practical perspective, the relationship between QWL, TIC and TP provides clues about how companies can pursue QWL to encourage TIC, which, in turn, affect TR and improve TP.

Originality/value

Using a theory of the TIP approach and theory of groups, the study proposing the concept of TIC can potentially improve TP.

Keywords

Acknowledgements

The author is grateful for the contributions of the respondents, namely, strategic staffs, supervisors, managers and directors in the service business industries, namely, banking, printing, publishing, training, event organizing, outsourcing, logistics and projects in Special Region of Yogyakarta and Province of Central Java Indonesia and Muhammadiyah-Owned Enterprises.

Citation

Qamari, I.N., Ferdinand, A.T., Dwiatmadja, C. and Yuniawan, A. (2020), "Transformative interaction capability: the mediating role between quality of work life and teamwork performance", International Journal of Quality and Service Sciences, Vol. 12 No. 2, pp. 133-148. https://doi.org/10.1108/IJQSS-01-2019-0008

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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