Mechanism of organisational excellence as a mediator on the relationship between human resource management and organisational performance: empirical evidence from public sector

Abstract

Purpose

The main purpose of this paper aims to evaluate the mediating effect of organisational excellence between human resource management (HRM) and organisational performance through the perspective of the resource-based view theory of the firm.

Design/methodology/approach

The four hypotheses presented in this study were tested using data collected from employees of the Dubai Police Force in the United Arab Emirates. A questionnaire survey was performed and the SmartPLS analysis software was used to examine the relationship between the proposed variables by testing the measurement and structural models.

Findings

The results obtained in this study indicated that all four of the proposed hypotheses were supported.

Practical implications

The findings of this research can be used by decision-makers, managers and practitioners to improve the performance of their organisations through the implementation of innovative strategies such as organisational excellence.

Originality/value

This study is considered one of the very few empirical studies that examine the effect of HRM, excellence and performance.

Citation

Al-Dhaafri, H.S. and Alosani, M.S. (2021), "Mechanism of organisational excellence as a mediator on the relationship between human resource management and organisational performance: empirical evidence from public sector", International Journal of Quality & Reliability Management, Vol. 38 No. 3, pp. 822-838. https://doi.org/10.1108/IJQRM-12-2019-0364