Adoption of big data analytics practices for sustainability development in the e-commercesupply chain: a mixed-method study

Abstract

Purpose

The study aims to identify the potential drivers of big data analytics (BDA) practices in the supply chain and develop a sustainability evaluation model to evaluate drivers of big data for sustainability development.

Design/methodology/approach

The mixed-method approach was applied to assess sustainability dimensions and calculate the score using two phases. In Phase I, the BDA drivers in the e-commerce industry were finalised using the partial least square based structural equation modelling (PLS-SEM) method. In Phase II, a case study in the Indian fashion e-commerce industry was carried out to evaluate sustainability dimensions with respect to drivers of BDA and the sustainability score was calculated using the fuzzy analytical hierarchical process (AHP) method.

Findings

The index for economic sustainability (0.220), social sustainability (0.142) and environmental sustainability (0.182) were derived. The higher index value of economic sustainability compared to social sustainability and environmental sustainability signified those drivers of big data bring social and environmental uncertainty along with economic sustainability.

Research limitations/implications

The study will help practitioners promote BDA use for developing environmental/social/economic sustainability in supply chains. Policymakers must ensure whether the integration of BDA practices brings down cost and brings strategic value for ensuring big data success. The study will help managers decide a constant trade-off between the requirement for social, environmental and economic performance.

Originality/value

The study corroborates and adds to the BDA literature by emphasising the positive role of BDA in sustainability development in the supply chain area and highlighting the significant role of different drivers of BDA in sustainability development.

Citation

Gangwar, H., Mishra, R. and Kamble, S. (2023), "Adoption of big data analytics practices for sustainability development in the e-commercesupply chain: a mixed-method study", International Journal of Quality & Reliability Management, Vol. 40 No. 4, pp. 965-989. https://doi.org/10.1108/IJQRM-07-2021-0224