An investigation of the satisfaction of project managers and team members: A comparative study between ISO 9001-certified and non-ISO 9001-certified project based companies in Jordan
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 28 January 2019
Issue publication date: 18 April 2019
Abstract
Purpose
The purpose of this paper is to compare the job satisfaction levels between International Organization for Standardization (ISO) 9001-certified and non-ISO 9001-certified project-based companies in Jordan, for project managers (PMs) and project team members (consultants, engineers and architects).
Design/methodology/approach
The study sample consists of individuals from the aforementioned four roles of ISO 9001-certified and non-ISO 9001-certified companies. A questionnaire survey was used to collect the data from 57 companies. In total, 72 valid questionnaires were returned, yielding a response rate of 92.98 percent. The data obtained were statistically analyzed, and then the independent t-test was used to test the study hypotheses.
Findings
The results revealed that ISO 9001-certified companies experience higher job satisfaction level for the four roles compared to non-ISO 9001-certified companies. Between the two samples, it was noted that there is a significant difference in the PMs’, consultants’ and engineers’ satisfaction with co-workers and without any remarkable difference in the specific satisfaction. No significant difference between the two samples in general satisfaction was found for PMs and engineers. Finally, no significant difference was found in three satisfaction elements for architects.
Research limitations/implications
Understanding the linkage between being ISO 9001-certified company and project members’ job satisfaction can provide a new strategic direction for project-based companies’ performance management that can help in achieving superior work outcomes. A small sample size is considered the main limitation of this study.
Originality/value
This study attempts to fill the knowledge gap that is rarely investigated in the literature, i.e. the link between being ISO 9001-certified company and the level of project members’ job satisfaction.
Keywords
Citation
Sweis, R.J., Saleh, R.A., Sharaireh, Y. and Moarefi, A. (2019), "An investigation of the satisfaction of project managers and team members: A comparative study between ISO 9001-certified and non-ISO 9001-certified project based companies in Jordan", International Journal of Quality & Reliability Management, Vol. 36 No. 5, pp. 708-734. https://doi.org/10.1108/IJQRM-03-2018-0071
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited