The impact of perceived organizational support and job characteristics on nurses’ organizational citizenship behaviours

Abstract

This study sets out to examine the relationships between job characteristics, Perceived Organisational support (POS) and Organizational citizenship behaviours (OCB). The mediating role of intrinsic motivation was additionally examined. Although the effects of Perceived Organisational support on Organisational citizenship behaviours are well-documented, few studies have examined the role of job characteristics and intrinsic motivation on organisational citizenship behaviours. Yet, there appear to be natural links between job characteristics, intrinsic motivation and OCB. The sample of the study included a total of 422 nurses. Subjects were recruited from different hospitals located throughout Belgium. Data for this study was obtained by means of questionnaires. Both measures are based on scales that appear to be reliable. Results provide insight into how perceived organizational support and job characteristics impact organizational citizenship behaviour. Intrinsic motivation mediated the relation between job characteristics and organizational citizenship behaviour.

Citation

Pohl, S., Battistelli, A. and Librecht, J. (2013), "The impact of perceived organizational support and job characteristics on nurses’ organizational citizenship behaviours", International Journal of Organization Theory & Behavior, Vol. 16 No. 2, pp. 193-207. https://doi.org/10.1108/IJOTB-16-02-2013-B002