The listening hermeneutic of public servants: building on the implicit
International Journal of Organization Theory & Behavior
ISSN: 1093-4537
Article publication date: 3 June 2020
Issue publication date: 13 October 2020
Abstract
Purpose
The purpose of this paper is to examine the concept of phenomenological or attuned listening and explore its implications for deliberative governance. Drawing on examples from urban planning and city administration, we make a case for listening as a hermeneutic phenomenological practice of crucial importance for public organizations.
Design/methodology/approach
This research relies on interpretive phenomenology, critical reflection, and political theory. Through the examination of case studies, we show that attuned or phenomenological listening contributes to greater participatory processes in organizations and to democratic governance processes, more generally.
Findings
By enhancing both collaborative endeavors and discretionary action, phenomenological listening acknowledges the unpredictable, dynamic and political aspects of organizations. Finally, it helps transform the latter into spaces where democratic and accountable action can take place.
Practical implications
This perspective encourages public deliberation and attentive listening for practitioners to make decisions on the spot that are sensitive to people’s needs.
Originality/value
Embodied and attuned listening fosters reflection-in-action, as well as a reasoned pathway toward public accountability and deliberative democracy.
Keywords
Citation
Elias, M.V. and Piccorelli, J.T. (2020), "The listening hermeneutic of public servants: building on the implicit", International Journal of Organization Theory & Behavior, Vol. 23 No. 4, pp. 359-374. https://doi.org/10.1108/IJOTB-10-2019-0115
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited