To read the full version of this content please select one of the options below:

Semi-professionals: emergency response as an additional task in current occupations

Kayvan Yousefi Mojir (Department of Management and Engineering, Linköping University, Linköping, Sweden)
Sofie Pilemalm (Department of Management and Engineering, Linköping University, Linköping, Sweden)
Tobias Andersson Granberg (Division of Communication and Transport Systems (ITN), Linköping University, Linköping, Sweden)

International Journal of Emergency Services

ISSN: 2047-0894

Article publication date: 5 August 2019

Abstract

Purpose

The purpose of this paper is twofold: first, to identify occupational groups who can act as semi-professional first responders, in order to shorten the response times to frequent emergencies, and second, to identify related opportunities, challenges and needs of training, emergency supplies and information technology (IT) support.

Design/methodology/approach

A case study approach was taken, combining future workshops, focus groups and an exercise. Network governance was used as an analytical lens.

Findings

The identified potential groups are security guards, home care personnel, fire services day personnel and facility service personnel. The results show that semi-professionals have a large potential to complement professional resources by carrying out first response or supportive actions vital to the emergency, partly by using already existing cars and equipment. The identified needs include additional basic equipment such as fire extinguishers and first-aid kits, training in basic firefighting, first aid and risk assessment, as well as mobile phone application-based IT support to manage alarms. The major challenges are organisational, economic and juridical, including ambiguities in responsibilities and related insurances. The analysis recognises the new collaboration as a hybrid form of hierarchical government and network governance.

Social implications

The study suggests that using semi-professional resources can be one of many innovative solutions to recent public sector challenges that have put a huge strain on professional emergency response organisations.

Originality/value

The study provides a novel view of using semi-professional resources in emergency response, based on the joint perspectives of various occupational groups, and the fire services.

Keywords

Acknowledgements

This study was partly funded by Norrköping municipality, and partly by the Swedish Civil Contingencies Agency, through the research centre CARER (Center for Advanced Research in Emergency Response).

Citation

Yousefi Mojir, K., Pilemalm, S. and Andersson Granberg, T. (2019), "Semi-professionals: emergency response as an additional task in current occupations", International Journal of Emergency Services, Vol. 8 No. 2, pp. 86-107. https://doi.org/10.1108/IJES-11-2017-0059

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited