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Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan

Sonia Pervaiz (Department of Management Sciences, COMSATS University Islamabad, Abbottabad Campus, Abbottabad, Pakistan)
Amjad Ali (Knowledge Unit of Business, Economics, Accountancy and Commerce, University of Management and Technology, Sialkot Campus, Sialkot, Pakistan)
Muhammad Asif (Department of Management Sciences, COMSATS University Islamabad, Abbottabad Campus, Abbottabad, Pakistan)

International Journal of Educational Management

ISSN: 0951-354X

Article publication date: 7 May 2019

700

Abstract

Purpose

Emotional intelligence (EI) is crucial to determine the emotional labor (EL) strategies and satisfaction of teachers. The purpose of this paper is to investigate the relationships of EI with EL strategies, emotional exhaustion and teaching satisfaction (TS) of secondary teachers in private schools.

Design/methodology/approach

A self-administered questionnaire was used to collect data conveniently from 322 secondary teachers working in 22 private schools.

Findings

Results indicate that teachers’ EI positively affect surface acting, expression of naturally felt emotions (ENFE) and TS. Surface acting and ENFE are positively related with TS. Deep acting and ENFE exhibit positive relations with emotional exhaustion of teachers. The study also confirms direct as well as indirect effects of EI on TS through surface acting and ENFE.

Practical implications

This study recommends teachers to make a higher use of surface acting and ENFE because they produce the most TS and the least emotional exhaustion.

Originality/value

This is the first study that examines the mediating role of EL strategies for EI and TS.

Keywords

Acknowledgements

Funding: This research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors.

Authors are thankful to principals of the schools who cooperated and allowed us to collect data from their teachers. The authors are particularly grateful to the participants of the study who provided genuine input to validate the results.

Citation

Pervaiz, S., Ali, A. and Asif, M. (2019), "Emotional intelligence, emotional labor strategies and satisfaction of secondary teachers in Pakistan", International Journal of Educational Management, Vol. 33 No. 4, pp. 721-733. https://doi.org/10.1108/IJEM-12-2017-0350

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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