Satisfaction level on quality of life post-earthquake rebuilding

Abstract

Purpose

In April 2009, a terrible earthquake badly damaged the city of L'Aquila. Several studies have shown that the citizens' ability to react to a stressful situation is related to the satisfaction level of services during the reconstruction process of the city. The general aim of the present study is to investigate whether the knowledge of information about the reconstruction phase has an influence on the satisfaction of the citizens, regarding the lifestyles and the capacity to adapt and respond to changes.

Design/methodology/approach

Five hundred and three residents in L'Aquila city were interviewed using a questionnaire that examines the satisfaction level, understanding of political issues and the resiliency skills of individuals.

Findings

The date shows that the lack of information about the work of the facilities of by the government has caused dissatisfaction among the citizens who feel that they have not been well informed about the rebuilding on the city.

Originality/value

The study can represent an indication concerning the facilities and assistance provided by politicians and be understood as an input in order to improve the administrative system and public welfare.

Citation

Mazza, M., Chiara Pino, M., Peretti, S., Scolta, K. and Mazzarelli, E. (2014), "Satisfaction level on quality of life post-earthquake rebuilding", International Journal of Disaster Resilience in the Built Environment, Vol. 5 No. 1, pp. 6-22. https://doi.org/10.1108/IJDRBE-08-2012-0025