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Individual differences, job demands and job resources as boundary conditions for relations between experienced incivility and forms of instigated incivility

Ian M. Hughes (Department of Psychology, Bowling Green State University, Bowling Green, Ohio, USA)
Steve M. Jex (Department of Psychology, University of Central Florida, Orlando, Florida, USA)

International Journal of Conflict Management

ISSN: 1044-4068

Article publication date: 22 June 2022

Issue publication date: 26 September 2022

379

Abstract

Purpose

Using the job–demands resources model as a guide, this study aims to expand the understanding of the boundary conditions of the relation between experienced incivility and instigated incivility. The authors do so by focusing on the unique forms of instigated incivility: hostility, gossip, exclusionary behavior and privacy invasion. Drawing from past research, the authors focus on the personal resources of agreeableness and conscientiousness as individual difference boundary conditions, and the job demands and resources of workload and perceived emotional social support, respectively, as job-related boundary conditions.

Design/methodology/approach

The authors test their hypotheses using two-wave survey data collected from 192 customer service workers and hierarchical moderated multiple regression.

Findings

Analyses reveal that the relation between experienced incivility and gossip, a distinct type of instigated incivility, is stronger for those who are higher in agreeableness and perceived emotional social support, and weaker for those who report experiencing higher levels of workload.

Originality/value

This research advances knowledge on incivility by focusing on unique forms of instigated incivility, as opposed to instigated incivility broadly, as outcomes of experienced incivility. In doing so, this research adds nuance to recent findings surrounding the moderating role of personality in the experienced incivility and instigated incivility relation. The authors also report novel findings surrounding the influence of key job demands and resources.

Keywords

Acknowledgements

Funding: The authors did not receive any external funding for this research.

Citation

Hughes, I.M. and Jex, S.M. (2022), "Individual differences, job demands and job resources as boundary conditions for relations between experienced incivility and forms of instigated incivility", International Journal of Conflict Management, Vol. 33 No. 5, pp. 909-932. https://doi.org/10.1108/IJCMA-02-2022-0045

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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