Talent pool exclusion: the hotel employee perspective

Abstract

Purpose

The purpose of this paper is to explore the experiences of employees excluded from a talent pool and to identify what career development is provided for them.

Design/methodology/approach

A qualitative approach was adopted, and narrative inquiry was selected as the optimum route to obtaining detailed and rich accounts of the experiences of employees excluded from a talent pool. Fifteen in-depth interviews were conducted with eight employees and seven managers in a small hotel chain in the south of England.

Findings

The study shows that employees who are excluded from a talent pool feel frustration, mistrust in the organisation, have low expectations of career development and show an intention to leave the organisation.

Research limitations/implications

The study was conducted in a chain of hotels where talent management (TM) strategies are one of the key priorities in the organisation. The results may be different in hotels where TM strategies are less formal and talent pool segmentation is not clearly identified.

Practical implications

Hotel managers should consider employees who are excluded from a talent pool and build effective TM strategies and provide career development to minimise adverse reactions and improve commitment and motivation.

Originality/value

This research contributes to understanding talent pool exclusion and its consequences for the hotel sector. Narrative interviewing is used in this context for the first time.

Citation

Kichuk, A., Brown, L. and Ladkin, A. (2019), "Talent pool exclusion: the hotel employee perspective", International Journal of Contemporary Hospitality Management, Vol. 31 No. 10, pp. 3970-3991. https://doi.org/10.1108/IJCHM-10-2018-0814