Relative effects of human capital, social capital and psychological capital on hotel employees’ job performance
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 28 December 2020
Issue publication date: 15 March 2021
Abstract
Purpose
This study examines the relative effects of human capital (HC), social capital (SC) and psychological capital (PC) on hotel employees’ job performance.
Design/methodology/approach
A sample of 417 employees from seven five-star hotels in China was recruited for the study. Both exploratory and confirmatory factor analyses were used to confirm the quality of measurement structures. Stepwise regression was used to examine the relative effects of the three capitals on hotel employees’ job performance.
Findings
PC was found to be the strongest predictor of self-reported job performance (SJP) among the three capitals under investigation. Education and work experience in the HC domain affected SJP, whereas SC dimensions did not. However, only education and work experience in the HC domain were found to affect supervisor-rated job performance (RJP).
Practical implications
Given the impact of PC on hotel employee’s SJP, human resource managers should attend to this capital in staff recruitment, retention and training and development.
Originality/value
This study provides a holistic comparative lens to examine the relative contribution of the three capitals on hotel employees’ job performance. This will help to further clarify the roles played by each of the capitals in hotel service work, thus advancing the development of the theories underlying each of the three capitals.
Keywords
Acknowledgements
The work presented in this paper was supported by the Edith Cowan University Vice Chancellor’s Professorial Research Fellowship funding provided to Songshan (Sam) Huang, China Postdoctoral Science Foundation (2020M673273) provided to Meng Yu, and Department of Science and Technology of Sichuan Province (2019YFS0078) and Sichuan University Innovation Project (2019hhs-13) provided to Zhiyong Li.
Citation
Huang, S.(S)., Yu, Z., Shao, Y., Yu, M. and Li, Z. (2021), "Relative effects of human capital, social capital and psychological capital on hotel employees’ job performance", International Journal of Contemporary Hospitality Management, Vol. 33 No. 2, pp. 490-512. https://doi.org/10.1108/IJCHM-07-2020-0650
Publisher
:Emerald Publishing Limited
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