Scoping irresponsible behaviour in hospitality and tourism: widening the perspective of CSR

Michael Volgger (School of Marketing, Curtin Business School, Curtin University, Perth, Australia)
Songshan Sam Huang (School of Business and Law, Edith Cowan University, Joondalup, Australia)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Publication date: 10 June 2019

Abstract

Purpose

This paper aims to broaden the understanding of social responsibility in hospitality and tourism by positioning it in the wider context of responsibilities for deviant behaviour. The paper presents a critical literature review that scopes responsible and irresponsible behaviour of different stakeholders in hospitality and tourism and tackles some of the often-unquestioned assumptions of CSR, including who should be held accountable for ensuring responsibility (“the onus of responsibility”).

Design/methodology/approach

The paper follows the methods and structure of a critical, concept-driven literature review. The literature review is inclusive in terms of its source material and covers different research traditions and study fields.

Findings

The paper helps to overcome two unquestioned assumptions of CSR, i.e. that tourism responsibility is located best at the self-regulating business level and that responsible behaviour is preferred as a focus which oftentimes overshadows the issue of irresponsible behaviour. CSR is positioned as one approach amongst many to govern and tackle deviant tourism behaviour. Moreover, CSR’s blind spot on irresponsibility is removed.

Originality/value

The paper is the first one to integrate the literature of CSR in hospitality and tourism with the literature on deviant tourism behaviour and on corporate social irresponsibility and can thereby cross-fertilise and broaden the three perspectives. The paper contributes to the literature by substantially widening the perspective of CSR in hospitality and tourism, thus opening new avenues of research.

Keywords

Citation

Volgger, M. and Huang, S. (2019), "Scoping irresponsible behaviour in hospitality and tourism: widening the perspective of CSR", International Journal of Contemporary Hospitality Management, Vol. 31 No. 6, pp. 2526-2543. https://doi.org/10.1108/IJCHM-05-2018-0367

Download as .RIS

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.