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Workplace environment, employee satisfaction and intent to stay

Deepak Bangwal (Faculty of Business and Arts, University of Petroleum and Energy Studies, Phagwara, India)
Prakash Tiwari (Faculty of Management Studies, DIT University, Dehradun, India)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 11 December 2018

Issue publication date: 30 January 2019

4437

Abstract

Purpose

The hotel industry suffers from retaining its employees, and to retain their employees is a big challenge to the hotel industry. So, the purpose of this study is to examine the causal relationship between workplace design features of hospitality industry with employee job satisfaction and their intent to stay through empirical validation.

Design/methodology/approach

As per the objective of the study, three hypotheses were proposed based on a comprehensive literature review on workplace design features of the hospitality industry. The proposed relationships were examined by using structural equation modeling approach with AMOS 18 as prescribed by Hair et al. (1998).

Findings

Significant evidence was found in favor of proposed hypotheses. The result of hypothesis testing showed workplace design features of hospitality industry to positively influence employee’s intent to stay through job satisfaction.

Originality/value

While the employee satisfaction and commitment has been a significant research topic for more than decades, barely any research has been conducted that focuses specifically on workplace design features of a hospitality industry. This study tries to make a link between workplace design with the employee intent to stay through employee satisfaction. These links are rare from an Indian perspective.

Keywords

Citation

Bangwal, D. and Tiwari, P. (2019), "Workplace environment, employee satisfaction and intent to stay", International Journal of Contemporary Hospitality Management, Vol. 31 No. 1, pp. 268-284. https://doi.org/10.1108/IJCHM-04-2017-0230

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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