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Consequences of employee personality in the hospitality context: a systematic review and meta-analysis

Tin Doan (School of Hospitality and Tourism, Faculty of Culture and Society, Auckland University of Technology, Auckland, New Zealand and Hospitality and Tourism Institute, Duy Tan University, Da Nang, Vietnam)
Pattamol Kanjanakan (School of Hospitality and Tourism, Faculty of Culture and Society, Auckland University of Technology, Auckland, New Zealand and Tourism Management Division, Khon Kaen University, Khon Kaen, Thailand)
Dan Zhu (School of Hospitality and Tourism, Faculty of Culture and Society, Auckland University of Technology, Auckland, New Zealand)
Peter B. Kim (School of Hospitality and Tourism, Faculty of Culture and Society, Auckland University of Technology, Auckland, New Zealand)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 24 August 2021

Issue publication date: 20 October 2021

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Abstract

Purpose

Personality provides a critical perspective for human resource managers on differences between employees. This study aims to systematically and meta-analytically synthesize the consequences of employee personality in the hospitality context.

Design/methodology/approach

After an extensive literature search, 105 empirical studies on the consequences of the big five personality factors (BFF; agreeableness, conscientiousness, extraversion, neuroticism and openness) along with proactive personality (PP) in the hospitality context were included for a systematic review and meta-analysis.

Findings

The review highlighted a steady increase in the number of studies on hospitality employee personality. Job satisfaction and organizational citizenship behavior were identified as the most significant consequences for employee personality in the hospitality context. Five dimensions of personality traits varied in their consequences and differed from PP.

Research limitations/implications

This study provides insightful implications and suggestions for future studies in terms of methodological approaches, research topics and dimensions of employee personality that will extend the theoretical framework of individual differences.

Originality/value

To the best of the authors’ knowledge, this study represents the first attempt to systematically investigate the consequences of employee personality in the hospitality context. The results reveal discrepancies in the relations between the dimensions of BFF and PP with a variety of consequences. These results offer research directions for hospitality scholars investigating employee personality.

Keywords

Citation

Doan, T., Kanjanakan, P., Zhu, D. and Kim, P.B. (2021), "Consequences of employee personality in the hospitality context: a systematic review and meta-analysis", International Journal of Contemporary Hospitality Management, Vol. 33 No. 10, pp. 3814-3832. https://doi.org/10.1108/IJCHM-03-2021-0349

Publisher

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Emerald Publishing Limited

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