Sense of calling, emotional exhaustion and their effects on hotel employees’ green and non-green work outcomes
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 24 August 2021
Issue publication date: 20 October 2021
Abstract
Purpose
Drawing on the self-determination and conservation of resources theories, as well as the transactional theory of stress, this paper aims to develop and empirically test a research model depicting the interrelationships of sense of calling, emotional exhaustion (EXH), intent to remain with the organization (IRO), task-related pro-environmental behavior (PEB) and non-green behavior (NGB).
Design/methodology/approach
Data came from hotel employees with three waves of one-week time lag and their direct supervisors in China. The authors assessed these linkages through structural equation modeling.
Findings
Sense of calling mitigates EXH and NBGs, while it fosters IRO and task-related PEBs. EXH partly mediates the influence of sense of calling on NGBs.
Practical implications
It is important to maintain a workplace in which employees foster their work competence, possess a more positive interpretation of work meaning and accomplish their career goals. Management should organize environmental training programs that would compel employees to pay attention to the protection of nature and scarce resources and enable them to be involved in the environmental sustainability process.
Originality/value
A search made in the hospitality and tourism literature shows that few studies have investigated the consequences of employees’ sense of calling. The authors’ search also highlights the void that little is known about the mechanism linking sense of calling to green and non-green outcomes.
Keywords
Acknowledgements
Data used in this study came from part of a larger project. Data collection for this project was carried out while the third author was a Visiting Researcher at the Guangdong University of Technology in China. The authors thank Professor Zhi Li (Guangdong Provincial Key Laboratory of Computer Integrated Manufacturing System, School of Electromechanical Engineering, Guangdong University of Technology) for his kind assistance in enabling the third author to contact management of hotels. They also thank Ms Liu Siai in the School of Foreign Languages and Mr Zonggui Tian in the School of Electro-Mechanical Engineering (both at the Guangdong University of Technology in China) for their assistance in data collection.
Citation
Karatepe, O.M., Rezapouraghdam, H. and Hassannia, R. (2021), "Sense of calling, emotional exhaustion and their effects on hotel employees’ green and non-green work outcomes", International Journal of Contemporary Hospitality Management, Vol. 33 No. 10, pp. 3705-3728. https://doi.org/10.1108/IJCHM-01-2021-0104
Publisher
:Emerald Publishing Limited
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