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Innovative tools and techniques to ensure effective employee engagement

M.S. Rao (MSR Leadership Consultants India, New Delhi, India)

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 6 March 2017



The purpose of this paper is to offer innovative tools and techniques to ensure employee engagement.


The paper outlines the reasons for employee disengagement and enlightens the advantages of employee engagement for both employees and organizations. It unfolds several research findings on employee engagement and illustrates with the examples of global companies including Cummins, DHL Express, Southwest Airlines, Google, and Virgin.


It concludes that employee engagement is a two-way street.

Practical implications

The tools and techniques adopted by leaders can be applied in any industry and in any size of organization.

Social implications

The social implications of this research suggest that leaders can ensure employee engagement by following these innovative tools and techniques.


It implores both employers and employees to take ownership of their roles and responsibilities to achieve organizational excellence and effectiveness.



Rao, M.S. (2017), "Innovative tools and techniques to ensure effective employee engagement", Industrial and Commercial Training, Vol. 49 No. 3, pp. 127-131.



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