Why did they leave? How exit interviews can boost employee retention

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Employee turnover is a major problem in many firms. It is often difficult to ascertain true reasons why individuals voluntarily leave; therefore, exit interviews enable organizations to attain such information. Interview effectiveness can be increased when a three-step process is followed. Goals should be determined beforehand and aligned with wider company objectives. It is also imperative that these goals determine interview content and chosen format. Employees are likelier to respond more honestly if the interview climate is relaxed and supportive. Answers will often reveal important issues and concerns that firms can subsequently address and boost future retention rates.

Practical implications

The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2017), "Why did they leave? How exit interviews can boost employee retention", Human Resource Management International Digest, Vol. 25 No. 5, pp. 21-24. https://doi.org/10.1108/HRMID-05-2017-0085