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Performance management systems in Lebanese private higher education institutions: design and implementation challenges

Hussein Al Jardali (Arts, Sciences and Technology University in Lebanon (AUL), Beirut, Lebanon) (Lebanese University (LU), Beirut, Lebanon)
Nada Khaddage-Soboh (Arts, Sciences and Technology University in Lebanon (AUL), Beirut, Lebanon)
Mohammad Abbas (Arts, Sciences and Technology University in Lebanon (AUL), Beirut, Lebanon)
Nour Al Mawed (Arts, Sciences and Technology University in Lebanon (AUL), Beirut, Lebanon)

Higher Education, Skills and Work-Based Learning

ISSN: 2042-3896

Article publication date: 1 June 2020

Issue publication date: 27 April 2021

177

Abstract

Purpose

The purpose of this study is at creating a performance management system template based on the Balanced Scorecard (BSC) framework, which could lead the scorecard to function properly at Arts, Sciences and Technology University in Lebanon (AUL) and, as assumed, in other Lebanese private higher educational institutions.

Design/methodology/approach

This study compares existing theoretical models applied in private higher education institutions (HEIs) in Lebanon. It adopts inductive approach with semi-structured interviews that helped the authors understand the way BSC is implemented in the private Lebanese institutions.

Findings

This study suggested a customizable BSC to be used at AUL and other Lebanese private HEIs to enhance and calibrate their organizational performance.

Originality/value

Many researchers have investigated the use of Robert Kaplan and David Norton's BSC in various types of organizations, but there was no specific study describing the Lebanese higher education system. This study investigates the use of the BSC framework in Lebanese private HEIs taking Arts, Science and Technology University in Lebanon (AUL) as a sample. Moreover, this study also adapted a BSC model to the case of a private HEI, which extends the current body of literature related to the use, implementation and adaptation of the BSC.

Keywords

Citation

Al Jardali, H., Khaddage-Soboh, N., Abbas, M. and Al Mawed, N. (2021), "Performance management systems in Lebanese private higher education institutions: design and implementation challenges", Higher Education, Skills and Work-Based Learning, Vol. 11 No. 2, pp. 297-316. https://doi.org/10.1108/HESWBL-01-2020-0009

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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