Pakistani and indigenous “white” women’s views and the Donabedian‐Maxwell grid: a consumer‐focused template for assessing the quality of maternity care

Abstract

A criticism of using women’s views as an assessment of the maternity services in the UK is that the views of some have been under‐represented and inappropriately researched, in particular those from minority ethnic groups. In addition, there is criticism that “what” has been assessed within the maternity services, and other health‐care arenas, has been driven by the perspective of those who provide the service rather than those who use it. The purpose here is to explore integrating Pakistani and indigenous “white” women’s views with the Donabedian‐Maxwell grid, as a means of offering a consumer‐focused template for underpinning quality assessment and quality assurance strategies for the maternity services in the UK.

Citation

Hirst, J. and Hewison, J. (2001), "Pakistani and indigenous “white” women’s views and the Donabedian‐Maxwell grid: a consumer‐focused template for assessing the quality of maternity care", International Journal of Health Care Quality Assurance, Vol. 14 No. 7, pp. 308-316. https://doi.org/10.1108/EUM0000000006059