Outsourcing library technical services – what we think we know, and don’t know
Abstract
While a considerable amount has been spoken and written about the subject of outsourcing, or contracting out, of technical services in libraries, there is little consensus on even the definition of the phenomenon, or its history. The available research shows that arguments in favour of outsourcing are based on supposed cost and time savings, while opposition tends to emphasise quality issues. Evidence as to whether outsourcing in general in fact saves money or time tends to be spotty, while there is some data supporting concerns about a decline of quality in many outsourcing projects.
Keywords
Citation
Sweetland, J.H. (2001), "Outsourcing library technical services – what we think we know, and don’t know", The Bottom Line, Vol. 14 No. 3, pp. 164-176. https://doi.org/10.1108/EUM0000000005744
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited