Digital reference: a case study of question types in an academic library
Wendy Diamond
(Wendy Diamond is Business Reference Librarian at Meriam Library, California State University, Chico, California, USA.)
Barbara Pease
(Barbara Pease is Reference Librarian at Meriam Library, California State University, Chico, California, USA.)
3423
Abstract
An analysis of reference questions received by the digital reference service of a medium‐sized academic library over a two‐year period showed that the service could handle the full range of simple to complex questions typically asked at a physical reference desk. Because broad or complex questions can be difficult to answer remotely, suggests a strategy for improving the process of answering such questions in the digital environment.
Keywords
Citation
Diamond, W. and Pease, B. (2001), "Digital reference: a case study of question types in an academic library", Reference Services Review, Vol. 29 No. 3, pp. 210-219. https://doi.org/10.1108/EUM0000000005663
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited