Theory and practice in SME performance measurement systems
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 August 2001
Abstract
Describes research undertaken to evaluate the appropriateness of strategic performance measurement (PM) system development processes for small‐ and medium‐sized enterprises (SMEs). An evaluation is undertaken of ten PM approaches found in the literature. To facilitate this evaluation a typology is presented which synthesises current theory. This evaluation resulted in the identification of a process, based on its congruency to the theoretical model, which is used for an empirical investigation. Empirical data from SMEs is collected and analysed using the typology. This indicates a discontinuity between current theory and the requirements of practitioners in small companies. The paper concludes with a number of recommendations to facilitate the development of appropriate PM processes for SMEs.
Keywords
Citation
Hudson, M., Smart, A. and Bourne, M. (2001), "Theory and practice in SME performance measurement systems", International Journal of Operations & Production Management, Vol. 21 No. 8, pp. 1096-1115. https://doi.org/10.1108/EUM0000000005587
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited