The influence of power on trading partner trust in electronic commerce

Abstract

Power has become an important contextual factor in electronic commerce adoption. Persuading trading partners can mean using persuasive power. Hence, the way power is used to influence trading partners will determine the extent to which trust is encouraged during the adoption and integration process. The purpose of this paper is to focus on the impact of power in EDI adoption. The findings of a case study within an automotive manufacturer indicate that negative (coercive) power left smaller suppliers in a situation of uncertainty, and even conflict, whereas positive (persuasive) power resulted in open communications between smaller suppliers and their buyers, thus building trading partner trust and long‐term trading relationships.

Citation

Ratnasingam, P. (2000), "The influence of power on trading partner trust in electronic commerce", Internet Research, Vol. 10 No. 1, pp. 56-63. https://doi.org/10.1108/EUM0000000005316