Describes the results of research carried out in a large commercial telecommunications organisation where the information systems group was undergoing a change from developing systems in a traditional third generation environment to a fourth generation development environment. Exposes a number of difficulties, notably ′people problems′ associated with innovation. Concludes that even where the technical aspects should lead to increased efficiency, this might not be the end result.
Avison, D.E. and Shah, H.U. (1992), "From Third Generation to Fourth Generation Applications Development: A Case Study", Information Technology & People, Vol. 6 No. 4, pp. 233-248. https://doi.org/10.1108/EUM0000000003552
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