Explains how continuous improvement contains three elements, all of which must be equally maintained to achieve results. Focuses on one element, namely, provide the right environment for improvement.
Macdonald, J. (1993), "Bridge the Inhibiting Gap", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 55-58. https://doi.org/10.1108/EUM0000000003207Download as .RIS
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