Securing Future Success
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1993
Abstract
Focuses on measuring quality in the security industry. Explains how quality concepts can be successfully applied to a service industry. Outlines the measurement criteria used by one security company which are designed to encourage its customers to scrutinize its operations in detail, and provide individual staff with an assessment of their function and ability, identify training requirements and allow prompt action to rectify shortfall.
Keywords
Citation
Fletcher, D. (1993), "Securing Future Success", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 17-19. https://doi.org/10.1108/EUM0000000003199
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited