Making the technology connection
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1993
Abstract
Reports on the progress of the US‐based Connecticut Mutual Life Insurance Company′s efforts to increase productivity and reduce costs through new information technology. Shows how the company has earned a reputation as an international leader in the use of information technology and how quality improvement results have been dramatic.
Keywords
Citation
Wetherell, K. (1993), "Making the technology connection", Managing Service Quality: An International Journal, Vol. 3 No. 4, pp. 49-52. https://doi.org/10.1108/EUM0000000003182
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited