Credit where credit is due
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 March 1993
Abstract
Demonstrates briefly how, rising from the situation of disorder, Sears Financial Services has turneditself around since the late 1980s by concentrating on quality management, customer service, employee recognition and new forms of technology.
Keywords
Citation
Williams, M. (1993), "Credit where credit is due", Managing Service Quality: An International Journal, Vol. 3 No. 3, pp. 53-56. https://doi.org/10.1108/EUM0000000003172
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited