The bustle of Brussels
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1993
Abstract
Sheds light on the introduction of total quality to public services. Examines the management contract for STIB, Brussels′ transport company. Reviews the four key principles established in drawing up the total quality management contract between STIB and the Brussels region, the terms and conditions of the contract, and finally methods of evaluating results.
Keywords
Citation
Mathieu, Y. (1993), "The bustle of Brussels", Managing Service Quality: An International Journal, Vol. 3 No. 2, pp. 457-459. https://doi.org/10.1108/EUM0000000003158
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited