Doing more with less
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 January 1991
Abstract
Asserts that leaders will be judged in the 1990s by their ability to develop new ways of working. Considers both the form and the process of change and looks at the way leaders may be helped towards achieving rapid change. Suggests that new assumptions require new practices. Provides a list of tactics which have been, or show promise of being, effective in bringing about successful change. Contends that doing more with less demands focus, efficiency and improvement, and that it starts with thinking about doing things differently in order to do different things.
Keywords
Citation
Seddon, J. and Jackson, S. (1991), "Doing more with less", Managing Service Quality: An International Journal, Vol. 1 No. 1, pp. 15-17. https://doi.org/10.1108/EUM0000000003115
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited