ACHIEVING CHANGE IN BUSINESS CULTURE: THROUGH FOCUSED COMPETENCE‐BASED MANAGEMENT DEVELOPMENT PROGRAMMES

Abstract

Competence‐based management for senior management within Manchester Airport plc was introduced in late 1988. A case study is provided covering the recognition of the need for change; targeting specific changes in skills, values and attitudes; the raising of performance levels; the practicalities; and equipping managers to meet future challenges. The programme aimed to be a major driving force for a change in business culture and achieved this over a three‐year period, overcoming the scepticism of participants en route.

Citation

Jackson, L. (1991), "ACHIEVING CHANGE IN BUSINESS CULTURE: THROUGH FOCUSED COMPETENCE‐BASED MANAGEMENT DEVELOPMENT PROGRAMMES", Industrial and Commercial Training, Vol. 23 No. 4. https://doi.org/10.1108/EUM0000000001575