Advanced Manufacture and Services: Common Issues – Common Approaches

Abstract

The structure of this special edition is presented, sketching the main points of the 4th International Conference of the Operations Management Association (UK) at which similarities between the Operations Management philosophies and techniques of manufacturing and service industries are examined. Day one sees speakers from each sector discussing quality, customer/market interface, resource management and people involvement and communications. Day two consists of academic papers on the same issues. Closeness to the customer, organisational direction and structure, standards of training for competence and the individual′s contribution to quality are highlighted.

Citation

Macbeth, D.K. and Southern, G. (1989), "Advanced Manufacture and Services: Common Issues – Common Approaches", International Journal of Operations & Production Management, Vol. 9 No. 5, pp. 5-14. https://doi.org/10.1108/EUM0000000001239