Quality of Working Life and Total Quality Management
Graham James
(ACAS Work Research Unit, London, UK)
743
Abstract
Reiterates the fundamental importance of a Quality of Working Life (QWL) organizational culture to total quality initiatives. Briefly examines features of a QWL commitment culture along with the new and nearly new concepts, insights and techniques which together constitute Total Quality Management (TQM).
Keywords
Citation
James, G. (1992), "Quality of Working Life and Total Quality Management", International Journal of Manpower, Vol. 13 No. 1, pp. 41-58. https://doi.org/10.1108/EUM0000000000902
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited