Systems Problem‐solving: Unravelling the “Mess”

Abstract

General systems theory offers one perspective for defining and understanding the problems that organisations face. The author presents a set of systems problem‐solving principles, and offers a procedure which might be useful when conventional problem‐solving has not been totally successful. The article illustrates this procedure in trying to address a budget deficit problem in a large metropolitan hospital.

Citation

Barton Cunningham, J. and Farquharson, J. (1989), "Systems Problem‐solving: Unravelling the “Mess”", Management Decision, Vol. 27 No. 1. https://doi.org/10.1108/EUM0000000000027