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Behavioural insights into benefits claimants’ training

Rosie Gloster (Institute for Employment Studies, Brighton, UK)
Jonathan Buzzeo (Institute for Employment Studies, Brighton, UK)
Annette Cox (Institute for Employment Studies, Brighton, UK)
Christine Bertram (Department of Policy and Research, Ecorys UK, Birmingham, UK)
Arianna Tassinari (Warwick Business School, University of Warwick, Coventry, UK)
Kelly Ann Schmidtke (Warwick Business School, University of Warwick, Coventry, UK)
Ivo Vlaev (Warwick Business School, University of Warwick, Coventry, UK)

Education + Training

ISSN: 0040-0912

Article publication date: 15 November 2017

Issue publication date: 2 January 2018

240

Abstract

Purpose

The purpose of this paper is to explore the behavioural determinants of work-related benefits claimants’ training behaviours and to suggest ways to improve claimants’ compliance with training referrals.

Design/methodology/approach

Qualitative interviews were conducted with 20 Jobcentre Plus staff and training providers, and 60 claimants. Claimants were sampled based on whether or not they had been mandated to training and whether or not they subsequently participated. Along with general findings, differences between these groups are highlighted.

Findings

Claimants’ behaviours are affected by their capabilities, opportunities, and motivations in interrelated ways. Training programmes should appreciate this to better ensure claimants’ completion of training programmes.

Originality/value

Whilst past papers have largely examined a limited number of factors that affect claimants’ training behaviours, this report offers a synchronised evaluation of all the behavioural factors that affect claimants’ training behaviours.

Keywords

Citation

Gloster, R., Buzzeo, J., Cox, A., Bertram, C., Tassinari, A., Schmidtke, K.A. and Vlaev, I. (2018), "Behavioural insights into benefits claimants’ training", Education + Training, Vol. 60 No. 1, pp. 54-68. https://doi.org/10.1108/ET-10-2016-0155

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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