Explicating innovation-based human resource management's influence on employee satisfaction and performance
ISSN: 0142-5455
Article publication date: 2 May 2020
Issue publication date: 22 September 2020
Abstract
Purpose
This study aims to build and test an empirical model that investigates the mechanism with which innovation-based human resource management (HRM) impacts employee satisfaction and performance in Nigerian international airports.
Design/methodology/approach
A time-lagged approach that involved three-waves was used to collect data from passenger-contact employees and their immediate managers for three-month period starting from January to March 2019. A total of 247 dyads of passenger-contact employees and managers were used for the data analysis.
Findings
Results from data analysis showed that coworker support and absorptive capacity mediate the impact of innovation-based HRM on employee satisfaction and performance. Innovation-based human resource effort is best applied when coworker support is evident in the workplace.
Originality/value
The development and application of innovation-driven human resources in the Nigerian aviation context encourage satisfaction with assigned task roles, leading to employee performance. Theory-based implications for managing passenger-contact employees were also given. A significant strength of this study is that it is among the forerunners of scholars that investigated innovation-based HRM as a continuum rather than different aspects of broader management issues.
Keywords
Acknowledgements
The authors which to acknowledge the professionalism of the editor and staffs of Employee relations, the dexterity and thoroughness of anonymous reviewers. Further, this work is a part of a larger project which is funded by the Type C- scientific research project fund of Eastern Mediterranean University (BAPC-0B-18-02), Famagusta, North Cyprus, via Mersin 10, Turkey.
Citation
Lasisi, T.T., Ozturen, A., Eluwole, K.K. and Avci, T. (2020), "Explicating innovation-based human resource management's influence on employee satisfaction and performance", Employee Relations, Vol. 42 No. 6, pp. 1181-1203. https://doi.org/10.1108/ER-08-2019-0319
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited